Customer Experience Coordinator (CUST COORD SHEFFIELD)(Permanent)
Job Title: Customer Experience Coordinator Location: Sheffield, South Yorkshire, England Total Salary: £24,464 per annum
• Exhibit exceptional communication skills, both verbal and written, fostering clear and effective interactions. • Execute all tasks with a focus on achieving desired outcomes. • Demonstrate strong organizational abilities and uphold high standards of housekeeping. • Thrive as a collaborative team member while also excelling in self-directed initiatives, driven by personal motivation. • Maintain precise data entry across various platforms including Systems, Xactware, Symbility, and other client portals. • Serve as the primary point of contact between clients, service centers, and contractors involved in claims, ensuring accurate and timely communication. • Schedule appointments for both reactive and planned trade works efficiently. • Assist clients in selecting materials for reinstatement works, providing valuable support throughout the process. • Handle interim invoicing for reinstatement projects, ensuring accuracy and timeliness. • Monitor and uphold Service Level Agreements (SLAs), promptly addressing any concerns to the Customer Experience Manager. • Deliver exceptional customer service consistently, maintaining a courteous and professional demeanor at all times. • Analyze and rectify financial data to ensure accurate projected margins, updating Project Management Control (PMC) weekly. • Resolve customer inquiries promptly and escalate any complaints to the appropriate manager for swift resolution. • Possess comprehensive understanding of all contracts under your purview. • Facilitate procurement processes by appointing and issuing purchase orders, maintaining effective communication with suppliers as needed. • Adhere to and ensure compliance with Health & Safety, Environment & Quality procedures within your local branch. Qualifications:
How to Apply: For more information or to apply, contact Zana at 07442925912 or zana@coregroup.org.uk. Please include "Customer Experience Coordinator Application" in the subject line. Join our team and be part of shaping positive customer experiences in the restoration, construction and admin industry! |