Nutrition & Dietetics Patient Access Coordinator | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,948 - £29,468 per annum |
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | London, SE1 9RT |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6257272/196-AC372 |
Summary
An exciting opportunity has arisen within the Nutrition and Dietetics Department. We are seeking a full time band 3 Patient Access Officer to support our busy Dietetics department and the big team of 150 plus Dietitians.
The Patient Access Officer role is vital to delivering care for patients requiring a dietetic intervention or treatment. The successful candidate will be working predominantly in the Tier 3 Healthy lifestyle team.
The Tier 3 team specialise in providing healthy lifestyle advise for patients suffering complex obesity related dietetic issues. The administrative team handle the booking and coordination of these clinics and appointments, as well as manage the incoming referrals prior to clinical vetting and answering patient queries. Please not this is an admin role and does not involve any clinical work with patients.
• The post holder will be responsible for acting as the first point of call for patients requiring an appointment in dietetics.
• You must be flexible to the needs of the service, attend meetings when necessary and have excellent communication skills.
• This role demands that you work well as part of a team, be professional at all times, multi-task, be able to prioritize and work under pressure and have a flexible approach to work.
• You will have excellent organizational, communication and IT skills and will be passionate about providing a high quality customer service to your patients and colleagues.
• In addition to this, it is vital to have a strong sense of when to escalate to the clinical team and/or manager.
• The successful applicant will be expected to develop strong working relationships with a wide range of people and work closely with the dietitians, admin staff and management.
We are guided by our values. Our values have been developed in close collaboration with staff who strive to provide our patients with exceptional care every day:
Our Values
• Put patients first
• Take pride in what we do
• Respect others
• Strive to be the best
• Act with Integrity
Please refer to the detailed job description attached. The main duties of this role will be providing administrative support to the Nutrition & Dietetics department.
The successful candidate will work well as part of a team, be professional and personable at all times, able to multi-task as well as being able to work under pressure.
This advert closes on Wednesday 8 May 2024