Patient Pathway Coordinator | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 inc HCA |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | London, SE1 9RT |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6254485/196-AC371 |
Summary
An exciting opportunity has arisen within the Oncology Outpatients team for a Supervisor role.
We are looking for an efficient and enthusiastic Supervisor to support our busy Outpatient service and the operational running of Outpatients in the Cancer Centre. The individual will work closely with a range of roles at various levels to enhance the overall experience for our patients and deliver operational improvements to the service we provide.
The post holder must be a strong leader and act as the key liaison between doctors, nurses, managers and patients.
We are looking for someone with a positive attitude and the ability to influence, support and motivate a team. The successful candidate will be a clear and tactful communicator with excellent customer care skills and the ability to develop strong working relationships with a wide range of people. You will have a mature attitude, good problem-solving skills and a flexible can-do attitude.
This is a busy fast paced environment so the ability to multitask and use initiative in a busy environment supporting a range of teams is essential.
The post is offered on a full-time basis, 37.5 hrs per week, with shifts varying between the hours of 8am-6.30pm. The work will be predominantly Monday to Friday but the post holder may occasionally be asked to work outside of these hours (inc. Saturdays and Bank Holidays) during busy service periods.
PLEASE NOTE: working from home is not an option unfortunately due to service requirements.
• Lead the provision of a high quality, comprehensive and efficient administrative service.
• To ensure all patient appointments and treatment is scheduled in line with trust and national targets
• Responsible for the day-to-day management of the team and their communications with patients, clinical and non-clinical service users and ensuring that that staff are managed in line with Trust Policies with compassion
• Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.
• Ensuring all the bands 3 staff are compliant with the Mandatory training
• Plan and manage a rota for the team.
• Deputise in the absence of the Assistant Service Manager
• Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.
• Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required.
Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 13,200 staff; an annual turnover of more than £1.2 billion; and 1.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.
We provide a full range of hospital services for our local communities and community services for patients in Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women’s and orthopaedic services, and we are home to the Evelina Children’s Hospital. Seewww.guysandstthomas.nhs.uk.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.
PLEASE NOTE: working from home is not an option unfortunately due to service requirements.
The duties and responsibilities listed below are representative of the Supervisor/patient pathway coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
• Responsible for the day-to-day management and leadership of a team of staff in the outpatient department. To provide guidance, instruction, direction and leadership to the team.
• Take day-to-day responsibility for the department, ensuring effective patient flow; have an oversight of patient waiting times and experience; ensure the available space is appropriately used; work in partnership with nursing, medical and administrative teams to ensure effective capacity management; implement agreed key performance metrics with associated service improvements.
• Maintain effective information management systems, including databases and filing systems, ensuring both accessibility and confidentiality
• Undertake data entry where necessary
• Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.
Following the Freedom of Information Act (FOI) 2005, post holders must apply the Trust’s FOI procedure if they receive a written request for information.
• All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner.
This advert closes on Friday 17 May 2024