IT Support Technician, Ancala Water Services, Redbrook, Barnsley, S75 1JN
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | £7.71 per hour |
| Additional salary information: | 25 days annual leave plus bank holidays, paid birthday day off, health cashback plan, generous pension scheme, flexible working hours, life assurance, enhanced maternity and paternity benefits. |
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | Barnsley, South Yorkshire |
| Remote working: | On-site only |
| Company: | Barnsley College |
| Job type: | Apprenticeship |
| Job reference: | ANCALA |
Summary
To support the IT team with managing all end user devices, triage of faults and undertaking new starter builds. You will support with hardware audits and act as a first point of contact for all IT related queries. You will provide ad-hoc business support where required and provide 1st line support to end users in-house and on a remote basis.
Job Description:
• To manage all end user devices (laptops / phones / ancillaries) – co-ordinating the deployment
• Configure end devices in line with IT department processes
• Maintain IT stock records and a clean and organized stock area. Reporting to the IT team if additional items are required for purchasing.
• Perform hardware audits with internal staff and external contractors to ensure accurate records.
• Take IT support requests as the 1st line and try to resolve issues. Recording them on the Service desk system. Escalating tickets to other IT supports staff when required
• Managing tickets and own workload
• Providing support for users in office applications
• Once trained, providing support for users on line of business applications
• Updating Active Directory details for staff
• Access administration to third party applications as part of user support
Future Prospects
2nd/3rd Line Support Engineer would be the internal progression route. Externally, a number of different follow-on roles would be suitable, leading to an established IT career.
Qualities and skills required:
Experience in the water utility sector
ITIL qualification and / or demonstrable experience of working to ITIL principles
Full driving licence
Essential Criteria:
- Competent MS Office use
- Must possess an interest in IT
Working week: 37 Hours per week, Monday to Friday 8.30am-4.30pm.
Apprenticeship standard: Information Communication Technician Level 3 Apprenticeship.
About the employer: Ancala Water Services delivers water and waste water services to over 1,100 sites throughout England and Wales including the £1billion 25-year Aquatrine A contract delivering water, wastewater, fire system maintenance and specialist estate management services to the Ministry of Defence (MOD).
Job Description:
• To manage all end user devices (laptops / phones / ancillaries) – co-ordinating the deployment
• Configure end devices in line with IT department processes
• Maintain IT stock records and a clean and organized stock area. Reporting to the IT team if additional items are required for purchasing.
• Perform hardware audits with internal staff and external contractors to ensure accurate records.
• Take IT support requests as the 1st line and try to resolve issues. Recording them on the Service desk system. Escalating tickets to other IT supports staff when required
• Managing tickets and own workload
• Providing support for users in office applications
• Once trained, providing support for users on line of business applications
• Updating Active Directory details for staff
• Access administration to third party applications as part of user support
Future Prospects
2nd/3rd Line Support Engineer would be the internal progression route. Externally, a number of different follow-on roles would be suitable, leading to an established IT career.
Qualities and skills required:
Experience in the water utility sector
ITIL qualification and / or demonstrable experience of working to ITIL principles
Full driving licence
Essential Criteria:
- Competent MS Office use
- Must possess an interest in IT
Working week: 37 Hours per week, Monday to Friday 8.30am-4.30pm.
Apprenticeship standard: Information Communication Technician Level 3 Apprenticeship.
About the employer: Ancala Water Services delivers water and waste water services to over 1,100 sites throughout England and Wales including the £1billion 25-year Aquatrine A contract delivering water, wastewater, fire system maintenance and specialist estate management services to the Ministry of Defence (MOD).