Patient Services Advisor
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Additional salary information: | £11.44 an hour |
| Hours: | Full time |
| Closing date: | 31 May 2024 |
| Location: | Market Harborough, LE16 9BX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1377-24-0017 |
Summary
Duties will include:- To answer the telephone, incorporating switchboard, in a polite and courteous manner at all times. To make appointments, change appointments and arrive patients for all clinicians. To inform patients of test results in accordance with the practice protocol. To review and update patients address details, telephone numbers and email addresses when appropriate. To answer any patients queries that arise during the day-to-day work of the business. To ensure all new patient registrations are completed on receipt from the patient and entered on to the system. To ensure online registrations are completed in accordance with the business protocol. To retrieve patient medical records when requested and to re-file when necessary. To cover duties for other staff members that may arise due to an absence, sickness, annual leave. To act as chaperone for the clinical team (DBS certificate required) To book ambulances as required. To take requests for home visits and provide details to the supervisor. To book appointments and manage queries on the nurses desk. To complete the patient notes as detailed by the Doctors. To attend monthly staff meetings and to contribute in concise and professional manner when required. To undertake any additional duties given by the Practice Manager from time to time or as and when the business dictates.