Senior Applicant Engagement Officer
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | £34,980 to £38,205 per year |
| Hours: | Full time |
| Closing date: | 27 May 2024 |
| Location: | Headington, Oxford |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Oxford Brookes University |
| Job type: | Permanent |
| Job reference: | 165239 |
Summary
Oxford Brookes University is looking to recruit two experienced, reliable and highly motivated Senior Applicant Engagement Officers.
The Applicant Engagement team leads on the University’s relationship with applicants, supporting them through their applicant journey with Oxford Brookes. The team also manages ‘top of funnel’ enquiry channels such as TheStudentRoom, Unibuddy, phone, email and CRM enquiries, ensuring that a prospective student’s first encounter with Oxford Brookes is a positive one.
In this post, you will use knowledge of specific markets (UK and International) lead on the development and delivery of targeted conversion campaigns, working in collaboration with colleagues across recruitment and marketing teams. You will lead a team to deliver an efficient and effective enquiry and applicant support service, providing high-quality personalised information and guidance to prospective students and applicants.
As one of the largest employers in Oxford we pride ourselves in the great experience we offer our staff. You’ll join a friendly, professional environment where every member of staff is recognised as important to the success of Oxford Brookes University. This is an exciting opportunity to work within the Admissions Office for our Marketing, Recruitment and Engagement Directorate. The University has adopted equity, diversity and inclusion as core values. We welcome applications from suitably qualified candidates whatever their background, especially BAME candidates who are under-represented in our workforce, LGBTQ+ candidates and candidates with disabilities. Applicants with a disability can be reassured that Oxford Brookes is a Disability Confident employer. As a Disability Confident employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.
Overall Purpose of the post of Senior Applicant Engagement Officer:
The Applicant Engagement team leads on the University’s relationship with applicants. The Senior Applicant Engagement Officer will lead a team responsible for the delivery of communication and conversion strategies, and providing high-quality personalised information and guidance to prospective students and applicants.
Qualifications and Experience for the post Senior Applicant Engagement Officer:
We want to hear from candidates who have experience of delivering and sustaining high standards within a customer facing role. You’ll have good knowledge and understanding of the UK and/or international applicant journey, and be able to apply to this to drive improvements in the conversion from offers to enrolment. The post holder will have excellent ability to work efficiently and accurately within a database and/or CRM system. You’ll also have experience of managing or supervising staff.
We know that sometimes people can be put off applying for a job, but we realise the 'perfect candidate' doesn't exist. So, if you are looking to join a leading modern institution with ambition for student recruitment growth we’d love to hear from you.
Flexible working:
Flexible working: we support work-life balance for all staff, including career breaks, job sharing, flexible hours, etc. The Team is based in our recently refurbished offices on our Headington Campus. The agile workspace is designed to offer various styles of working, such as collaborative spaces, Hybrid meeting spaces, individual workstations and a more relaxed setting of comfy sofas.
Benefits
As a Senior Applicant Engagement Officer you will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme, cycle to work scheme and access to a variety of university facilities (Brookes Nursery, Gym and sports facilities). For more information about benefits please see the document “All about Brookes” and the “Candidate pack’ below.
The Applicant Engagement team leads on the University’s relationship with applicants, supporting them through their applicant journey with Oxford Brookes. The team also manages ‘top of funnel’ enquiry channels such as TheStudentRoom, Unibuddy, phone, email and CRM enquiries, ensuring that a prospective student’s first encounter with Oxford Brookes is a positive one.
In this post, you will use knowledge of specific markets (UK and International) lead on the development and delivery of targeted conversion campaigns, working in collaboration with colleagues across recruitment and marketing teams. You will lead a team to deliver an efficient and effective enquiry and applicant support service, providing high-quality personalised information and guidance to prospective students and applicants.
As one of the largest employers in Oxford we pride ourselves in the great experience we offer our staff. You’ll join a friendly, professional environment where every member of staff is recognised as important to the success of Oxford Brookes University. This is an exciting opportunity to work within the Admissions Office for our Marketing, Recruitment and Engagement Directorate. The University has adopted equity, diversity and inclusion as core values. We welcome applications from suitably qualified candidates whatever their background, especially BAME candidates who are under-represented in our workforce, LGBTQ+ candidates and candidates with disabilities. Applicants with a disability can be reassured that Oxford Brookes is a Disability Confident employer. As a Disability Confident employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.
Overall Purpose of the post of Senior Applicant Engagement Officer:
The Applicant Engagement team leads on the University’s relationship with applicants. The Senior Applicant Engagement Officer will lead a team responsible for the delivery of communication and conversion strategies, and providing high-quality personalised information and guidance to prospective students and applicants.
Qualifications and Experience for the post Senior Applicant Engagement Officer:
We want to hear from candidates who have experience of delivering and sustaining high standards within a customer facing role. You’ll have good knowledge and understanding of the UK and/or international applicant journey, and be able to apply to this to drive improvements in the conversion from offers to enrolment. The post holder will have excellent ability to work efficiently and accurately within a database and/or CRM system. You’ll also have experience of managing or supervising staff.
We know that sometimes people can be put off applying for a job, but we realise the 'perfect candidate' doesn't exist. So, if you are looking to join a leading modern institution with ambition for student recruitment growth we’d love to hear from you.
Flexible working:
Flexible working: we support work-life balance for all staff, including career breaks, job sharing, flexible hours, etc. The Team is based in our recently refurbished offices on our Headington Campus. The agile workspace is designed to offer various styles of working, such as collaborative spaces, Hybrid meeting spaces, individual workstations and a more relaxed setting of comfy sofas.
Benefits
As a Senior Applicant Engagement Officer you will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme, cycle to work scheme and access to a variety of university facilities (Brookes Nursery, Gym and sports facilities). For more information about benefits please see the document “All about Brookes” and the “Candidate pack’ below.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.