MASH Administrator | Cambridgeshire Community Services NHS Trust
| Posting date: | 29 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 per annum, pro-rata |
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | Huntingdon, PE29 6NP |
| Company: | Cambridgeshire Community Services NHS Tr |
| Job type: | Permanent |
| Job reference: | 6256606/448-CCYP-6256606 |
Summary
An exciting opportunity has arisen for an experienced and committed Administrator to work in the Multi Agency Safeguarding Hub (MASH) for the Safeguarding Children's Team.
Applicants should be reliable, enthusiastic, have excellent communication skills and enjoy working in a very busy environment. This post would suit somebody who is proficient in administrative skills having worked in a busy team, working to deadlines and the ability to continually prioritising workloads.
This post is crucial to the effectiveness of the MASH Health Service.
The post holder will be responsible for collating and providing information related to the clinicians in the team to support MASH enquiries received through the local authority integrated front doors. The post holder will support the safeguarding health leads by providing them with information upon which the safeguarding leads can then form their analysis of the risk to a child.
The role will support a range of complex and sensitive administrative functions to ensure the effective and timely access to information for staff in the MASH and for the storage and sharing of information between MASH and other professionals.
Why not click on the link to the Job Description and find out more about the role.
We look forward to receiving your application!
(Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.)
Provide an effective administration support service to the health practitioners in the MASH.
Monitor incoming work on behalf of the health practitioners within MASH, ensuring work is received with all of the appropriate information and is effectively prioritised for the practitioners.
Independently manage requests for information queries which do not require clinical input.
Gather information for MASH enquiries and at times for strategy discussions within own level of competency and provide this to the MASH Band 6 nurses to complete their analysis and submit to the local authority MASH. This will be undertaken within the timescales directed by the processes within each MASH provision.
Receive and manage the timely administration of referrals including:
• • Ensuring all referral information is available to clinician;
• Finding and registering service users on SystmOne (S1);
• Updating Groups and Relationships on S1;
• Uploading documents to S1 following clinical review;
• Supporting follow up calls and actions.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Main Duties and Responsibilities:
Manage tasks and maintain good housekeeping on the IT Safeguarding system.
Develop and implement a system to ensure that communications from named individuals, where a response is required, is monitored and responses followed up where necessary – including performance management information and planning documents.
Co-ordinate the administration of information following various multi-agency meetings and liaise with relevant health professionals.
• Uploading the meeting notes to S1;
• Tasking HCP clinicians to share information;
• Informing a GP practice or other relevant professionals involved with the child.
Provide a high quality and responsive secretarial service and administrative support as a Senior Administrator working within Cambridgeshire Children and Young People’s Health Services.
Management of MASH mailbox and other correspondence, re-routing as appropriate, responding and prioritising urgent requests as necessary, ensuring that urgent and at times highly sensitive items are dealt with accordingly.
Organise papers and reports as requested, conducting additional research where necessary.
Contribute to the continued development and implementation of policies and procedures relating to locality and administration services.
Provide a totally confidential support role dealing with personal and sensitive correspondence, which at times may be distressing (staff/children).
Communication
Maintain positive relationships and communicate effectively with health practitioners and other agencies and staff as appropriate to facilitate and support the work of the MASH nurses.
The post holder will be required to handle highly sensitive, variable information in a confidential manner.
Maintain important relationships with:
1. 1. Staff within the service
2. Senior managers
3. Partners in the health and social care system
4. Colleagues in other organisation
Liaise with external organisations, maintaining positive relationships with a range of stakeholders.
Act as a point of contact for the members of the Leadership Team that the post holder supports, using analytical and judgement skills to resolve queries.
Provide and receive complex and confidential information using tact, knowledge, analysis and judgement to answer questions and gather data from internal and external stakeholders.
Communicate on complex, personal and sensitive issues related to staff and service users maintaining strict confidentiality.
Budgetary Responsibility
Order stationery, maintain stock control.
People Management
Maintaining own professional development and requirement to take part in appraisal and KSF process.
Act as a super user for S1 for administrative processes and provide assistance and informal training to clinical staff on these processes.
Maintaining own professional development and requirement to take part in appraisal and KSF process.
Act as a super user for S1 for administrative processes and provide assistance and informal training to clinical staff on these processes.
Provide training and induction on administrative procedures to members of the administrative team.
Assist with the recruitment and selection of administrative staff.
Research & Development Activity
Participate in audits and research related to administration as required.
Assist with the completion of audits and research within the service.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes.
The post holder must adhere to infection control policies and procedures.
Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.
The post holder must participate in clinical and safeguarding audits as required.
The post holder is required to participate in relevant emergency preparedness process for their team.
General
Safeguarding people responsibility
• Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.
• There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.
• Safeguarding means protecting a citizen’s health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care.
• Those most in need of protection include:• Children and young people
• Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.
The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Equal Opportunities Policy.
To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff.
All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.
This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.
This advert closes on Sunday 12 May 2024
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.