Administration Coordinator | University College London Hospitals NHS Foundation Trust
| Posting date: | 29 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 Per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | London, WC1E 6DG |
| Company: | University College London Hospital |
| Job type: | Permanent |
| Job reference: | 6268733/309-UCLH-4333 |
Summary
We are looking for a full-time team member who is not only a great communicator, but also excels in organisation and thrives in a fast-paced environment.
This role offers an exciting opportunity to join our busy Auditory Implant admin team, providing essential administrative support. We need a highly organised patient coordinator who can handle various tasks with energy, positivity, and dedication. Key skills include the ability to work quickly, multitask, and prioritise effectively.
Ideal candidates will have prior administration experience and either a background in NHS operations or a strong interest in healthcare. They should be adept at communicating with patients and colleagues and possess excellent teamwork, negotiation, and organisation skills. Most importantly, they should share our commitment to delivering first class patient care.
As a member of our team, you will uphold high personal and professional standards and actively contribute to delivering quality services to our patients. If you're ready to make a difference and meet our high standards, we want you on board.
• Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients.
• Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
• Receive and respond to e-mail queries, monitoring, managing and triaging email correspondence to generic inboxes.
• Conduct reminder calls to patients, rearranging appointments where necessary to prevent non-attendances.
• Input clinical correspondence onto hospital databases.
• Process and register referrals, booking outpatient appointments as required and in line with the Trust’s Elective Access Policy.
• Carry out general office duties such as photocopying, scanning and filing.
• Handle incoming and outgoing mail in a timely manner.
• Ensure office protocols are adhered to, for example telephone answering times and voicemail or mailbox cover.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
CLOSING EARLY DISCLAIMER:
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
This advert closes on Monday 6 May 2024
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