Product Support
| Posting date: | 29 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | Hemel Hempstead, Hertfordshire, HP2 4YL |
| Company: | Bourne Leisure |
| Job type: | Contract |
| Job reference: | req60025 |
Summary
Job Title: Product Support (Maternity Cover)
Location: Hemel Hempstead (Hybrid – 50% Office / 50% Remote)
Type: Fixed Term Contract (9 Months)
Competitive Salary + Bonus and Benefits
Your Opportunity:
Are you looking to leverage your skills in technology to enhance customer experiences? Haven is seeking a dedicated Product Support professional to join our Technology Department on a 9-month maternity cover contract. This role is crucial in maintaining our service excellence, ensuring that technology continuously supports our mission to create memorable holiday experiences. If you're a problem-solver, keen to make an impact, and thrive in a vibrant work environment, this position is for you.
What This Role Will Involve:
- Serve as a primary contact for product support within the Technology team.
- Manage queries and issues effectively, ensuring timely resolution.
- Collaborate closely with other departments to maintain service and support alignment.
- Engage with stakeholders to gather feedback and implement improvements.
- Contribute to project teams, providing product knowledge and support insights.
- Maintain detailed records of issues and resolutions for future reference.
- Participate in training sessions to stay updated with the latest technology and practices.
- Offer support and guidance to team members, enhancing overall team effectiveness.
- Ensure compliance with company policies and industry standards.
- Assist in various ad hoc projects as needed within the Technology department.
What We’d Like You to Bring:
- Previous experience in a Product Support, Helpdesk, or Contact Centre role.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- A proactive approach and a keenness to improve existing processes.
- Familiarity with Microsoft Office suite and other related technology.
What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 38 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.