Support Analyst
| Posting date: | 29 April 2024 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | RM7 7PN |
| Remote working: | On-site only |
| Company: | Kinovo PLC |
| Job type: | Permanent |
| Job reference: | KSA001-51123 |
Summary
The Kinovo Group is a leading provider of comprehensive property management solutions, specialising in Electrical, Mechanical, Building Services and Retrofit contractor. With a commitment to excellence and customer satisfaction, we strive to exceed expectations and deliver superior service to our clients.
The Kinovo Support Analyst will play a critical role in providing technical assistance and support to our employees and clients, with a specific focus on addressing enquiries related to contract management software and processes.
The ideal candidate will possess:
• A strong understanding of contract management principles
• Excellent communication skills
• A passion for delivering top notch support
• Prior experience in a customer support role, preferably in a technical or IT support capacity, providing assistance and resolving issues for clients or end users
• Familiarity with ticketing systems or help desk software used for logging, tracking, and managing client support requests and incidents
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software
• Proficiency in computer hardware, software, and operating systems, with a solid understanding of networking, troubleshooting methodologies, and diagnostic tools
• Understanding of support processes, procedures, and best practices, including incident management, escalation procedures, and service level agreements (SLAs)
• Bachelor's degree in computer science, information technology, engineering, or a related field (preferred)
As part of your role as an Analyst within the support team, you will be given the opportunity to work with our providers and colleagues to implement new technology to the business in a project capacity.
Joining our dynamic support team presents an exhilarating chance to make a meaningful impact, collaborate with talented colleagues, and assist our valued clients/customers.
Package & Benefits:
• £30,000 - £35,000 per annum
• Monday to Friday, 35 hour working week
• Annual Appraisals and Pay Reviews
• Bonus Scheme
• 32 days pail annual leave
• Buy & Sell Holiday Scheme up to 4 days additional leave
• Share Incentive Plan
• Cycle to Work Green Bike Scheme
• CPD and sponsorship through professional qualifications
• Opportunities to participate in social value commitments – helping communities in which we work to enrich lives, offer genuine employment opportunities, raise standards of living.
Wellbeing:
• Mental Health Responders around the Group
• Partnered with HSBC for Financial Well Being seminars
• Partnered with Step-Change National Debt Charity Advice and Support
• EAP (Employee Assistance Programme) - 24 hour Confidential Helpline
• Yearly Health Check for Operatives
We are particularly keen to hear from people who share our Company’s values; being committed to making a real difference to the lives of the people whose homes we repair and maintain. Our Company Values include emphasis on teamwork, honesty and integrity in all that we do. We are an equal opportunities and Disability Confident employer; we celebrate diversity and inclusion across our workforce and welcome applications from all.
We advertise all our vacancies internally before going to the external market.