Medical Receptionist / Administrator (NHS GP Surgery)
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | London, SW5 9JA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5328-24-0001 |
Summary
JOB DESCRIPTIONJOB TITLE: GP Receptionist/AdministratorJob Summary: It is the responsibility of each receptionist to assist in the smooth running of thePractice in general, and the reception area in particular, and to project a positive andfriendly image to our patients and other professionals who may contact us either inperson or via the telephone.To facilitate patients accessing the clinical care provided by the practice.To support the GPs and Nurses in providing that care.To act as first point of contact for anyone accessing the practice. Accountable to: General Practitioners (for medical matters)Practice or Deputy Manager (for all other matters) KEY RESPONSIBILITIES:To ensure that all visitors and telephone callers to the practice are greetedprofessionally.To ensure all telephone calls are managed appropriately.To manage the flow of patients arriving at the reception desk, for appointments,prescriptions or queries.To ensure the clinical staffs receive medical records as requested.To ensure that repeat prescriptions are generated accurately and efficiently,within the 48 hours specified by the practice. KEY TASKS: Reception duties:Greeting and booking in or patients for surgeries and clinics.Dealing with patient enquiries efficiently and courteously.The receiving and recording of telephone messages taking appropriate actionMaking appointments on System One, by processing appointment requests fortoday, future appointments from patients in person and on the telephone.Restoring the telephone service in the morning and checking for any messages.Dealing with all telephone queries/requests from patients, and acting as liaisonwith the Doctors/Nurses as necessary. Pulling and filing medical records asnecessary.Processing repeat prescriptions and filing for collection within 48 hours.Taking home visit requestsAdvising patients of relevant charges for private servicesReceiving specimens from patients ensuring all their details have beenrecorded whilst following Health & Safety policy.Tidying waiting room after surgery, ensuring premises are kept tidy betweenvisits from the cleaning staff, tidy and sort magazines and leaflets, discardingold and damaged items as necessary.Administration duties:To have a thorough knowledge of all practice policies and proceduresTo work in accordance of written protocolsProvide administrative support for clinical staff.Filing patient records and correspondence when necessary.Opening and distribution or practice post. Outgoing post should be writtendown in the post book.Registering new patients following the Registration Protocol.Scanning of documents onto the medical system. All scanning should becleared daily (both trays).To send letters to patients as necessary.Photocopying of notes and other information (in reception this includes:ensuring enough forms are printed or photocopied: consent forms, CITA,appointment card, change of details etc.).Changing details on System One i.e. Change of address, telephone numbersetc.Other Information:Cover for other Reception team members may be required for sickness andannual leave.Ensuring building security/premises at the end of the day and ensure thebuilding is totally secured, internal lights off and alarm activated.To carry out any other duties agreed between employee and the practice toensure the smooth running of the practice.Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters. Theydo so in confidence and have the right to expect that staff will respect theirIn the performance of the duties outlined in this job description, the post-holdermay have access to confidential information relating to patients and their carers,practice staff and other healthcare workers. They may also have access toinformation relating to the practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers orthe business of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating to confidentialityand the protection of personal and sensitive data.Health & Safety:The post-holder will assist in promoting and maintaining their own and others health,safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include:Using personal security systems with the workplace according to practice guidelinesIdentifying the risks involved in work activities and undertaking such activities ina way that manages those risks. Making effective use of training to update knowledge and skillsKeeping own work areas and general/patient areas free from hazards.Reporting potential risks identified.Equality and diversity:The post-holder will support the equality, diversity and rights of patients, carers andcolleagues, to include: Acting in a way that recognises the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies, andcurrent legislationRespecting the privacy, dignity, needs and beliefs of patients, carers andcolleagues Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.Personal/professional development:The post-holder will participate in any training programme implemented by the practiceas part of this employment, such training to include:Participation in an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/or professionaldevelopmentTaking responsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similar workQuality:The post-holder will strive to maintain quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directlyor under supervisionContribute to the effectiveness of the team by reflecting on own and teamactivities and making suggestions on ways to improve and enhance the teamsperformanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesParticipate in audit where appropriateCommunication:The post-holder should recognise the importance of effective communication within theteam and will strive to: Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication andrespond accordingly NHS Pension Scheme:The post holder will automatically be enrolled in the NHS Pension Scheme (subject toeligibility checks).