Antenatal Pathway Co-Ordinator - Peterborough | North West Anglia NHS Foundation Trust
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 pa pro-rata |
| Hours: | Part time |
| Closing date: | 26 May 2024 |
| Location: | Peterborough, PE3 9GZ |
| Company: | North West Anglia NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6104968/176-M-6104968 |
Summary
• To act as the first point of contact for service users utilising the Maternity Day Assessment Unit
• To process electronic and paper based referrals to maternity care, ensuring that referrals are booked in a timely manner in line with National, Local and Trust targets.
• To participate as a team member, liaising with the public and hospital staff in all clinical areas on a daily basis.
• Project a professional and helpful manner, ensuring that confidentiality is maintained at all times.
• Ensure work load is completed in line with KPI’s
• Monitor and ensure cancellations for new appointments are fully utilised on a daily basis.
• Work closely with the Screening Failsafe Officer to ensure that all women booking for maternity care are offered Screening within the correct time frame.
• As part of a team, share responsibility for the administration services that underpin the antenatal outpatient maternity services.
• Provide excellent communication skills with service users, their families and colleagues.
• Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.
• Manage the antenatal department reception area- booking in patients, answering the telephone and supporting patient flow through the area.
• Appropriately manage referral letters from women, midwives and General Practitioners
• Work with the Outpatients Department Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate.
• To be responsible for maintaining clinical records as required
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to you
• • 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
• NHS Pension Scheme:
• Flexible working opportunities;
• Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Career development and training;
• Wellbeing support and activities;
• In-house physiotherapy Service;
• On-site canteens with subsidised meals;
• Subsidised staff parking (currently free).
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Main Duties and Responsibilities
Communication responsibilities
• Provide excellent communication skills with service users, their families and colleagues.
• Convey routine information to service users, escalating to a registered midwife as required.
• Maintain patient documentation relating to care given by yourself in accordance with Trust guidelines, and promote accurate documentation within the team.
• Be aware of procedure for booking patients into specific clinics according to speciality.
• Manage telephone calls, voicemails, email and face to face enquiries in a professional and informative manner.
• Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments.
• Communicate effectively within the multidisciplinary team.
• Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.
• Encourage individual team members to communicate with one another and work together as a team to maintain optimum efficiency.
• To attend regular team meetings.
• Communicate in a receptive and informative manner to all enquiries to the service.
• Maintain effective communication with all persons both within and external to the Trust in line with confidentiality and information governance.
• Maintain accurate records; contribute to team meetings and liaise with other agencies and professionals providing and receiving highly complex information.
Analytical & Judgement
• Demonstrate willingness and skill to be able to diagnose and remedy situations or information to recommend the best route of action.
• Demonstrate knowledge of computer systems and clinical process.
• Be able to identify deviations from the norm and demonstrate the ability to refer to a senior colleague as required.
Planning and Organisational
• Demonstrate ability to support team meetings and other programmes which may require adjustment.
Patient services includes Professional
• Accurately and promptly carry out the delegated tasks as directed by registered midwife/nurse who are professionally accountable for the delivery of care.
• Appropriately manage referral letters from women, midwives and General Practitioners.
• Manage the antenatal department reception area- booking in patients, answering the telephone and supporting patient flow through the area.
• Contact patients and arrange mutually convenient date and time to attend for their new appointment or follow up appointments.
• Update patient information as necessary, including GP details, contact details and address.
• Provide and deliver a high standard of individualised personal care to women,
• always promoting their equality and dignity
• Promote infection control within the multidisciplinary team.
• Maintain a safe environment ensuring the clinical area is clean and tidy.
Service and Policy Development
• With support from the department manager, implement policies for own work area and proposes changes to working practices or procedures for own work area.
• Be pro-active in supporting change within the service.
Financial responsibilities
• Support the department manager in acquiring and monitoring the use of stock and supplies- maintain stock levels and be responsible for the procurement of resource.
• Support the department manager to maintain responsibility for the safe use of equipment within the department.
• Support the department manager to maintain responsibility for maintenance of resources.
HR responsibilities
• Work with the Outpatients Department Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate.
• Partake in departmental audits; submitting accurate and timely statistical information as required by the Department/Trust to enable the monitoring of Key Performance Indicators.
• Maintain the high standards of the department by contributing towards individual, team, service and Trust objectives.
• Advise the Outpatients Department Manager of any circumstances which give cause for concern in relation to staff conduct and performance or Health and Safety.
• Establish and maintain safe systems of work within the department or area of work in line with Health & Safety at Work Acts, EEC and COSHH regulations etc.
Information Management
• To be responsible for maintaining clinical records as required.
• The Trust requires all staff to maintain a high standard of confidentiality.
• Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments
• Demonstrate the ability to use multiple software programmes to support the maintenance of clinical records.
Research and Development (includes Risk & Governance Management)
• To participate in the reporting of safety incidents
• To support the department manager in investigating safety incidents
Freedom to Act (includes Autonomy, Management and Leadership)
• Responsible for attending monthly meetings with the Maternity Outpatients Department Manager.
• Responsible for contributing to the agenda for staff meetings. Ensuring that the team both contribute to the agenda and to discussion.
• Demonstrate ongoing personal development through participation in internal and external development and training opportunities.
• Ensure compliance with mandatory training.
• Maintain an up-to-date personal development plan (PDP)
• Participate in own appraisal (MPA)
• Undertake any operation or production problems by the Maternity Outpatients Manager.
• Report any operation or production problems to the Maternity Outpatient Manager.
Mental Effort
• There is a frequent requirement for prolonged concentration to be able to undertake clinical care in a fast-paced environment.
• There may be unpredictable interruptions within day-to-day work- the ability to respond and react to this is vital to this role.
Emotional Effort
Occasional exposure to distressing or emotional circumstances.
This advert closes on Thursday 9 May 2024
• To process electronic and paper based referrals to maternity care, ensuring that referrals are booked in a timely manner in line with National, Local and Trust targets.
• To participate as a team member, liaising with the public and hospital staff in all clinical areas on a daily basis.
• Project a professional and helpful manner, ensuring that confidentiality is maintained at all times.
• Ensure work load is completed in line with KPI’s
• Monitor and ensure cancellations for new appointments are fully utilised on a daily basis.
• Work closely with the Screening Failsafe Officer to ensure that all women booking for maternity care are offered Screening within the correct time frame.
• As part of a team, share responsibility for the administration services that underpin the antenatal outpatient maternity services.
• Provide excellent communication skills with service users, their families and colleagues.
• Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.
• Manage the antenatal department reception area- booking in patients, answering the telephone and supporting patient flow through the area.
• Appropriately manage referral letters from women, midwives and General Practitioners
• Work with the Outpatients Department Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate.
• To be responsible for maintaining clinical records as required
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to you
• • 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
• NHS Pension Scheme:
• Flexible working opportunities;
• Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Career development and training;
• Wellbeing support and activities;
• In-house physiotherapy Service;
• On-site canteens with subsidised meals;
• Subsidised staff parking (currently free).
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Main Duties and Responsibilities
Communication responsibilities
• Provide excellent communication skills with service users, their families and colleagues.
• Convey routine information to service users, escalating to a registered midwife as required.
• Maintain patient documentation relating to care given by yourself in accordance with Trust guidelines, and promote accurate documentation within the team.
• Be aware of procedure for booking patients into specific clinics according to speciality.
• Manage telephone calls, voicemails, email and face to face enquiries in a professional and informative manner.
• Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments.
• Communicate effectively within the multidisciplinary team.
• Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.
• Encourage individual team members to communicate with one another and work together as a team to maintain optimum efficiency.
• To attend regular team meetings.
• Communicate in a receptive and informative manner to all enquiries to the service.
• Maintain effective communication with all persons both within and external to the Trust in line with confidentiality and information governance.
• Maintain accurate records; contribute to team meetings and liaise with other agencies and professionals providing and receiving highly complex information.
Analytical & Judgement
• Demonstrate willingness and skill to be able to diagnose and remedy situations or information to recommend the best route of action.
• Demonstrate knowledge of computer systems and clinical process.
• Be able to identify deviations from the norm and demonstrate the ability to refer to a senior colleague as required.
Planning and Organisational
• Demonstrate ability to support team meetings and other programmes which may require adjustment.
Patient services includes Professional
• Accurately and promptly carry out the delegated tasks as directed by registered midwife/nurse who are professionally accountable for the delivery of care.
• Appropriately manage referral letters from women, midwives and General Practitioners.
• Manage the antenatal department reception area- booking in patients, answering the telephone and supporting patient flow through the area.
• Contact patients and arrange mutually convenient date and time to attend for their new appointment or follow up appointments.
• Update patient information as necessary, including GP details, contact details and address.
• Provide and deliver a high standard of individualised personal care to women,
• always promoting their equality and dignity
• Promote infection control within the multidisciplinary team.
• Maintain a safe environment ensuring the clinical area is clean and tidy.
Service and Policy Development
• With support from the department manager, implement policies for own work area and proposes changes to working practices or procedures for own work area.
• Be pro-active in supporting change within the service.
Financial responsibilities
• Support the department manager in acquiring and monitoring the use of stock and supplies- maintain stock levels and be responsible for the procurement of resource.
• Support the department manager to maintain responsibility for the safe use of equipment within the department.
• Support the department manager to maintain responsibility for maintenance of resources.
HR responsibilities
• Work with the Outpatients Department Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate.
• Partake in departmental audits; submitting accurate and timely statistical information as required by the Department/Trust to enable the monitoring of Key Performance Indicators.
• Maintain the high standards of the department by contributing towards individual, team, service and Trust objectives.
• Advise the Outpatients Department Manager of any circumstances which give cause for concern in relation to staff conduct and performance or Health and Safety.
• Establish and maintain safe systems of work within the department or area of work in line with Health & Safety at Work Acts, EEC and COSHH regulations etc.
Information Management
• To be responsible for maintaining clinical records as required.
• The Trust requires all staff to maintain a high standard of confidentiality.
• Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments
• Demonstrate the ability to use multiple software programmes to support the maintenance of clinical records.
Research and Development (includes Risk & Governance Management)
• To participate in the reporting of safety incidents
• To support the department manager in investigating safety incidents
Freedom to Act (includes Autonomy, Management and Leadership)
• Responsible for attending monthly meetings with the Maternity Outpatients Department Manager.
• Responsible for contributing to the agenda for staff meetings. Ensuring that the team both contribute to the agenda and to discussion.
• Demonstrate ongoing personal development through participation in internal and external development and training opportunities.
• Ensure compliance with mandatory training.
• Maintain an up-to-date personal development plan (PDP)
• Participate in own appraisal (MPA)
• Undertake any operation or production problems by the Maternity Outpatients Manager.
• Report any operation or production problems to the Maternity Outpatient Manager.
Mental Effort
• There is a frequent requirement for prolonged concentration to be able to undertake clinical care in a fast-paced environment.
• There may be unpredictable interruptions within day-to-day work- the ability to respond and react to this is vital to this role.
Emotional Effort
Occasional exposure to distressing or emotional circumstances.
This advert closes on Thursday 9 May 2024