Macmillan Support Worker - Peterborough | North West Anglia NHS Foundation Trust
| Posting date: | 15 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 pa pro rata |
| Hours: | Part time |
| Closing date: | 15 May 2024 |
| Location: | Peterborough, PE3 9GZ |
| Company: | North West Anglia NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6206802/176-Med-6206802 |
Summary
The post holder will be an integral part of the Cancer Services Team, who works under the supervision of the Clinical Nurse Specialist (CNS), the main purpose of the role is to offer Personalised Care and Support Planning for patients during and following their cancer treatment. The post holder will coordinate care by providing a vital point of contact, and coordinate education and support for people with noncomplex care needs. They will undertake both routine and specially identified tasks for which they have been trained and assessed as competent. The successful applicant will ensure the efficient channelling and close co-ordination of the patient personalised care pathway ensuring robust communication between Trust medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the community staff and support groups. The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. They must also demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice. The post holder will have excellent communication skills and be willing to undertake on-going training and development.
Coordinate care by providing a key point of access for patients
Personalised Care and Support Planning (PCSP)
Coordinate education and support
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to you
• 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
• NHS Pension Scheme:
• Flexible working opportunities;
• Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Career development and training;
• Wellbeing support and activities;
• In-house physiotherapy Service;
• On-site canteens with subsidised meals;
• Subsidised staff parking (currently free).
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
Key Duties and Responsibilities:
The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the RCN/UKONS career framework for Cancer Nursing and the East of England Cancer Alliance Support Worker Core Competency Framework. In addition, all staff are expected to act in accordance with the values and behaviours of the Trust. To ensure the personalised care initiative within Northwest Anglia NHS Foundation Trust is successful and delivers the required service in line with NHS England guidelines and local protocols.
CORE ELEMENTS OF ROLE
Under the guidance and supervision of a registered practitioner:
Coordinate care by providing a key point of access for patients
To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, and integrity.
• Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
• Provide basic telephone advice and refer on or sign-post to other sources of support.
• Demonstrate awareness and the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate.
• Communicate and signpost to appropriate needs related information.
• Guide people through the use of self-assessment resources.
• Ensure robust and effective communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the community staff and oncology teams. Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide services users.
• Communicate directly with patients and carers demonstrating empathy and understanding, diplomacy, honest and integrity.
• Work with vulnerable individuals and be confident raising safeguarding concerns through the appropriate channels, being aware of the need for confidentiality and integrity.
• Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
• Maintain an accurate database of patients.
• Organise incoming and outgoing mail both paper and electronic (manage incoming generic email).
• Demonstrate an awareness of limits of practice and seek appropriate support and guidance.
Personalised Care and Support Planning (PCSP)
To proactively identify patient and carer needs using knowledge approved tools and procedures to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the appropriate teams as required.
• Complete Personalised Care and Support Planning via a holistic needs assessment and coproduce personalised support plans with individuals, theirfamilies and carers that help them take control of their wellbeing, liveindependently and improve their health outcomes.
• Within agreed protocols transfer patients identified by the CNS to a Patient initiated Follow Up (PIFU) Pathway ensuring an appropriate clinician has completed an end of treatment summary and the patient has all required information.
• To manage patients on the PIFU database and ensure relevant blood forms are sent to patients and staff alerted to when results are available for review.
• One-to-one consultations giving patients time to talk and be listened to and focus on ‘what matters to me’.
• Identify indicators of need or changes in need through telephone contact and respond appropriately.
• Make pre planned outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach.
• Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate.
• Coordinate care by tracking patient pathways and organise appointments and assessments as required.
• Act as advocate and facilitator to resolve issues that may be perceived as barriers to care.
• Empower people to take control of their health and wellbeing by connecting people to community groups and statutory services that offer practical and emotional support.
• Establish and maintain effective liaison with stakeholders including health, voluntary, social, financial and education resources.
• Work in partnership with local voluntary and community organisation to build a comprehensive directory of local resource to design and support social prescribing.
• Ensure information on local voluntary and community resource is always up to date to enable effective and accurate signposting and linking of patients with services.
• Refer patients back to other health professionals/agencies if their requirements exceed the scope of the Support Worker role when appropriate and coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people.
• Coordinate and facilitate transition of care between service teams.
• Develop a thorough understanding and knowledge of Somerset SCR and Patient Administration System (PAS).
Coordinate education and support
To coordinate access to the right information and education resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Develop a partnership approach to working in order to empower the patient and carers. Support the organisation and delivery of education events.
• Support the delivery of patient and carer training and education.
• Undertake a focused mapping of the range of information/education support resources available in the local health and social care sectors.
• Support people to access appropriate information and support, by sign- posting to a range of support services and take an approach which helps people to selfmanage where appropriate.
• Support the planning and delivery of self management workshops in collaboration with the relevant clinical teams, including agreeing timetable for workshop provision, organising venues, supporting communication to patients and delivery/evaluation of the events
• Deliver patient-centred, self-management support and education as necessary Encourage and support active and healthy lifestyle choices.
• Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern.
• Support patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
• Participation in the Health and Well-Being events or other supported self-management events.
• Support delivery of patient centred programme, support education needs of patients.
• Encourage and support active healthy lifestyle choices.
• Under supervision of the CNS as part of the patient centred programme, educate patients and families on what signs, symptoms or situations to be aware of that would indicate concern and advise patients on how to make contact when they have a concern or require advice.
Other
• Collect, collate and report routine and simple data and produce quarterly reports in relation to service delivery and progress.
• Work sensitively with people, their families and carers to capture key information, enable tracking of the impact of the Cancer Support Worker role on their health and wellbeing e.g. Coordinate patient and service questionnaires.
• Support and contribute to audit processes, governance, research, clinical research trials and service development as required.
• Take an active part in team meetings.
• Take an active part in clinical supervision.
• Diary management/job planning; manage workload and liaise with colleagues in periods of annual leave and sickness.
• Carry out some administration duties required by the role, including documenting and monitoring all aspects of care coordination and service delivery, supporting data collection for audit and outcome data.
• Understand that there will be frequent exposure to distressing/highly distressing situations and when to seek appropriate support/advice.
• Order supplies and equipment relevant to the role.
• Maintain safe systems of work, standard operating procedures, work instructions, controlled documents, and risk assessments for areas of responsibility.
This advert closes on Monday 22 Apr 2024