Receptionist
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Oldham, OL1 1NL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2730-24-0000 |
Summary
Telephone Duties Making appointments Taking requests for prescriptions Giving out results Deal with general enquiries/queries Contacting other providers Database Management Troubleshoot Load updates Report faults to software supplier and track progress Searches and Audit Set up and run clinical searches Ensure accurate report output Interpret data for audit purposes Recalls Ensure monthly recalls are processed Filing Filing letters on Docman Clinical coding Prescriptions Dealing with requests for repeat prescriptions Raising prescriptions as per Practice protocols Dealing with queries relating to repeat prescriptions General Maintain the appointments system Support and guide members of staff in the use of the computer system Ensure security of data at all times Email Observe health and safety guidelines at all times Any other reasonable duties as necessary Input and extract information from Practice computer system General housekeeping (e.g. keeping reception and waiting areas tidy) RESPONSIBILITIES: Referrals Read coding Filing letters on Docman Summarising Copying of medical notes. Fridge data logging Deductions When working in administration, take instruction from the administration manager. Scan documents/hospital correspondence into patient records. Receive emails and also send emails/urgent referrals as per practice protocol. Provide an efficient reception service to patients and visitors to the practice. Deal with general enquiries, and make appointments as needed. Explain practice arrangements and registration requirements to new patients and ensure all paperwork is completed and ID checked. Receive and make phone calls as required. Take messages accurately and pass onto the appropriate team member promptly. Enter requests for home visits onto the computer screen, ensuring all details are taken and where necessary speaking to the GP. Action all repeat prescription requests via medicine management and ensure they are ready according to practice policy. Action all tasks by the clinicians for further information/referrals/enquiries/contacting patients within an appropriate timeframe. Complete all associated paperwork. Advise patients of practice charges for private (non GMS), collect payments and issue receipts. Ensure all petty cash is given to the GPs promptly. Enter patient information into patient records as required to ensure continuity. Prepare clinical rooms for surgeries, ensuring adequate supplies of prescriptions, paper, test request forms, bottles, gloves etc. If first to arrive, ensure reception area is ready to receive patients. When finishing shift, ensure any outstanding issues are handed over accurately to the next member of staff. Ensure all keys are immediately returned to the key box after use. If last to leave, ensure reception area is left tidy and organised ready for the morning staff. Cover colleagues sickness and annual leave as required by the rota. Undertake any other additional duties appropriate to the post as requested by the reception manager or the GPs.