Receptionist

The Jalal Practice

This job is now closed

Job summary

We are looking to recruit a hard working and friendly part-time Receptionist & Administrator for our GP practice. We are expecting the candidate to have excellent customer service and communication skills with an understanding for the need to prioritise tasks. You must be able to work with initiative equally well on your own or within a team and want to offer our patients the very best experience possible every time they contact the practice. You must have basic IT skills, knowledge of the EMIS WEB System would be an advantage but not essential. Previous GP surgery experience is preferable but not essential.

The post is for 16-20 hours per week working Monday-Friday between 0800-1830. You will also need to be flexible to cover for holidays and sickness when required.

Main duties of the job

JOB TITLE:

Receptionist

RESPONSIBLE TO:

MANAGER/GPs

HOURS:

16-20 per week

JOB SUMMARY:

To provide a high quality reception and administrative service to patients and members of the primary health care team, and to portray the practice in an efficient, professional and courteous manner.

To ensure all enquiries from patients either in person or via telephone are efficiently and courteously managed.

Job Purpose:

To ensure the efficient running of the Practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and Practice manager, and ensure appointment screens are up-to-date.

About us

Mission Statement

We aim to provide patients with high quality health care. We have a well-trained motivated and committed health care team. We operate within an ethical framework and are passionate about enhancing care for our patients.

Values and Aims

To involve our patients in practice development and services

Consult our patients on the needs and demands of the demands practice

To treat everyone as an individual without prejudice

To base our service provision on patient needs

To ensure all members of the clinical and non-clinical team undertake continuous professional development to ensure their knowledge and skills are up to date for their role

Undertake regular audits of both clinical and non-clinical practice

Work effectively with the multidisciplinary teams and record care

Continue to have a close relationship with secondary care

Date posted

26 April 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2730-24-0000

Job locations

Integrated Care Centre

New Radcliffe Street

Oldham

OL1 1NL

Job description

Job responsibilities

Telephone Duties

Making appointments

Taking requests for prescriptions

Giving out results

Deal with general enquiries/queries

Contacting other providers

Database Management

Troubleshoot

Load updates

Report faults to software supplier and track progress

Searches and Audit

Set up and run clinical searches

Ensure accurate report output

Interpret data for audit purposes

Recalls

Ensure monthly recalls are processed

Filing

Filing letters on Docman

Clinical coding

Prescriptions

Dealing with requests for repeat prescriptions

Raising prescriptions as per Practice protocols

Dealing with queries relating to repeat prescriptions

General

Maintain the appointments system

Support and guide members of staff in the use of the computer system

Ensure security of data at all times

Observe health and safety guidelines at all times

Any other reasonable duties as necessary

Input and extract information from Practice computer system

General housekeeping (e.g. keeping reception and waiting areas tidy)

RESPONSIBILITIES:

Referrals

Read coding

Filing letters on Docman

Summarising

Copying of medical notes.

Fridge data logging

Deductions

When working in administration, take instruction from the administration manager.

Scan documents/hospital correspondence into patient records.

Receive emails and also send emails/urgent referrals as per practice protocol.

Provide an efficient reception service to patients and visitors to the practice.

Deal with general enquiries, and make appointments as needed.

Explain practice arrangements and registration requirements to new patients and ensure all paperwork is completed and ID checked.

Receive and make phone calls as required. Take messages accurately and pass onto the appropriate team member promptly.

Enter requests for home visits onto the computer screen, ensuring all details are taken and where necessary speaking to the GP.

Action all repeat prescription requests via medicine management and ensure they are ready according to practice policy.

Action all tasks by the clinicians for further information/referrals/enquiries/contacting patients within an appropriate timeframe. Complete all associated paperwork.

Advise patients of practice charges for private (non GMS), collect payments and issue receipts. Ensure all petty cash is given to the GPs promptly.

Enter patient information into patient records as required to ensure continuity.

Prepare clinical rooms for surgeries, ensuring adequate supplies of prescriptions, paper, test request forms, bottles, gloves etc.

If first to arrive, ensure reception area is ready to receive patients.

When finishing shift, ensure any outstanding issues are handed over accurately to the next member of staff.

Ensure all keys are immediately returned to the key box after use.

If last to leave, ensure reception area is left tidy and organised ready for the morning staff.

Cover colleagues sickness and annual leave as required by the rota.

Undertake any other additional duties appropriate to the post as requested by the reception manager or the GPs.