Band 3 PITU Front of House Receptionist/Administrator | Royal Free London NHS Foundation Trust
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,948 - £29,468 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | London, NW3 2QG |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6203913/391-RFL-6203913 |
Summary
We are looking to recruit an enthusiastic, motivated, friendly, and dynamic individual with experience of working within a busy fast-paced patient facing environment to come and join our team in the Planned Investigation and treatment Unit (PITU). You will need to have good communication skills, with the ability to organise and prioritise your own workload, excellent team working, and the drive and enthusiasm to continually develop both yourself and the service.
This is a full-time substantive role, and the successful applicant will be required to work flexibly to support the unit and the other administrative colleagues within the service.
• To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of the unit.
• To work closely with nursing and medical staff to ensure that any issues in PITU are raised immediately to maintain an excellent level of service to patients.
• The post-holder will work as part of the Outpatient’s team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients when manning reception.
• To manage the booking of appointments for patients who required subsequent treatment as they leave the unit.
• The post-holder will perform general administrative duties such as admitting and discharging to the bedboard and checking patients in and out of their appointments.
• The post-holder will be in charge of preparing document packs for upcoming admissions.
• The post-holder will deal with incoming calls from patients and will also be in charge of appointment reminder calls.
• The post-holder will be required to cross-cover other Booking Co-Ordinators in case of Annual Leave or Sickness. Filing and recording on EDRM are tasks that could be included in this cover.
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
This advert closes on Friday 10 May 2024