Band 3 Pathway Administrator PH | Royal Free London NHS Foundation Trust
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,948 - £29,468 Per annum inclusive of HCAS |
| Hours: | Part time |
| Closing date: | 26 May 2024 |
| Location: | London, NW3 2QG |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6138920/391-RFL-6138920 |
Summary
Job Summary:
The post holder provides wide-ranging administrative and clerical support to the Pulmonary Hypertension (PH) service. In addition to a broad range of admin and clerical duties, the post holder carries out six-minute walk test for patients.
Good interpersonal, communication and customer care skills are essential, as the post holder has both considerable interaction with patients – some of whom may be anxious and distressed – and a range of internal and external contacts.
The post holder is expected to demonstrate the ability to undertake training, understand basic medical terminology and exhibit a high degree of accuracy, in addition to the ability to show initiative.
These duties do not require direct supervision on a day-to-day basis, therefore, ability to prioritise own workload is essential. The post holder will work as part of a team where good communication skills are a must.
The post holder will be expected to provide cross cover within the administration team when required and necessary for the effective running of the service.
KEYWORKINGRELATIONSHIPS
This involves working closely with all key members of the PH multi-disciplinary team to ensure all patients receive a consistent and effective service.
To coordinate and fulfil the clerical and administrative needs of the PH Service in line with Trust Policy.To provide assistance to the multidisciplinary team in conducting six-minute walking tests on the PH clinic outpatients.To request blood tests and other results from external services, as instructed by the clinical team.
• To ensure all relevant patient data is recorded and maintained using Trust IT systems (including EPR and Infoflex) in accordance with Trust This includes general administrative duties such as checking patients in and out of their appointments. To prepare patient notes and documentation required by the clinical team and ensure patient records are documented on the system and filled. To ensure all patient demographics and contact details are kept up to date.
About our Trust
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
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To coordinate and fulfil the clerical and administrative needs of the PH Service in line with Trust Policy and local
• To provide assistance to the multidisciplinary team in conducting six-minute walking tests on the PH clinic outpatients.
• To request blood tests and other results from external services, as instructed by the clinical team.
• To provide a welcoming and professional service to patients, including reception duties, answering the phone and dealing with
To ensure all relevant patient data is recorded and maintained using Trust IT systems (including EPR and Infoflex) in accordance with Trust This includes general administrative duties such as checking patients in and out of their appointments.
To ensure sufficient supplies of all stationary and patient information leaflets are available in the clinical outpatients’ areas or handed out to patients.
To prepare patient notes and documentation required by the clinical team and ensure patient records are documented on the system and filled
To ensure all patient demographics and contact details are kept up to date on the
• Ensure any loose documentation is scanned and filed appropriately in medical notes, together with any general filing, printing and photocopying as
• Phone patients to provide instructions, reminders and information where necessary and deal with patient queries regarding hospital
• Act as a liaison between medical staff, patients and relatives and communicate in a professional and courteous manner at all
• To act in such a manner as to maintain and protect patient and staff confidentiality at all times, in accordance with Trust
• To assist Managers in dealing effectively with comments, complaints or incidents that affect staff and users of the department in accordance with complaints, risk management or human resources
• Undertake any reasonable tasks requested by the multidisciplinary team.
• To be aware of systems for ordering stock and non-stock supplies and resources required in the unit, and assist in the ordering of these supplies according to procedures that are in place and maintain records of orders
• Report any wastage of supplies to the unit manager, monitor any delays in the delivery of supplies and liaise with supplies department to resolve any problems in relation to
• Report or action reporting of breakages/faults with equipment, fixtures or
• This job description outlines the current main responsibilities of the However the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.
• Provide reasonable cross-cover for other colleagues to ensure a consistent and effective administration service is maintained at all
• To book new and follow-up appointments for the service and to cancel and reschedule existing bookings.
• Ensure clinics are cached, recording all clinic outcomes accurately. Liaising with relevant staff to confirm activity.
• Update all clinic outcomes onto EPR within the time limits that will ensure efficient management.
• Ensure the patient understands their care pathway and is aware of appointments and any
• To liaise/communicate with all departments, both administrative and clinical, to resolve unforeseen problems which may impact on clinical service and/or patient
• Direct patients to other departments for tests/treatments/investigations.
• To assist in resolving administrative problems to allow the service to run
• Arrange transport (in line with trust procedure) and translation services where
• Contact patients lost to follow up including new patients to prevent delays in patient pathways.
• Contact patients to cancel and reschedule their appointments on EPR when clinics are cancelled by both local and Trust policy. This will involve calling patients and informing relevant staff members of these changes.
Ensure there is a sufficient supply of speciality specific patient information leaflets relating to different pathways and Ensure that contact details on leaflets remain up-to-date.
• Notify relevant departments and Medical Records when informed of the death of a patient to ensure future appointments are cancelled to prevent further distress for
• Ensure a high standard of data quality is To undertake standard keyboard skills to record patient information, to formulate patient or activity reports/documentation to assist with audits and to use email system for correspondence.
• Filing of blood result or any other loose documentation into medical
• To adhere to Trust Policy, procedures and protocols at all
• To assist with the development and implementation of departmental
• To bring any concerns about the level of service to patients and staff to the attention of the Service
• Attend mandatory training required for administrative staff as outlined in the Trust Mandatory Training Framework and any training where updating of skills/knowledge is
• Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology/electronic systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes
• Participate in yearly staff appraisal, identifying professional development objectives and learning
• To work confidently with supervision to standard operating procedures in the
• To have the confidence to work independently and use organisational skills to time manage own
• To have the ability to work together with the team, particularly when patients arrive unexpectedly and medical notes are required at a minutes notice.
This advert closes on Friday 10 May 2024