Band 4 – Oncology Patient Pathway Navigator | Royal Free London NHS Foundation Trust
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 Per Annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Hampstead Heath, NW3 2QG |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6182218/391-RFL-6182218 |
Summary
The role of the Clinical Pathway Administrator is to work as part of the Oncology Team here at the Royal Free Site to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, the Clinical Pathway Administrator will assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.KEY WORKING RELATIONSHIPS: This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.
• General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.
• Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
• Review the actions and instructions generated from the transcription service when requested.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
• Respond to requests from clinicians to type up urgent letters when required.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary. Attend and participate in meetings relevant to the role as required
The Royal Free began as a pioneering organisation and continues to play a leading role among UK hospital trusts. Established in 1828 by William Marsden, a newly qualified surgeon shocked that he could not find treatment for a penniless young woman, we were the first to provide care free of charge and the only London hospital to stay open during the 19th-century cholera epidemics. In the 21st century, we continue to lead improvements in healthcare, from targeted cancer therapies to new kinds of surgery. We offer an exceptionally wide range of local and specialist services, including cancer, plastic and neurosurgery, blood disorders and infectious diseases and are proud to have some of the best clinical outcomes in the country.
PATIENT PATHWAY PLANNING:Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
• Ensure that simple tests or pre-investigations have been ordered where necessary.
• Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
• Arrange transport (in line with trust procedure) and translation services where necessary.
• Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
• Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the clinical pathway and the patient’s individual needs to prevent multiple hospital attendances.
This advert closes on Friday 10 May 2024