Roving Customer Adviser
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £22,723 to £25,289 per year |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Whitley Bay, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Newcastle Building Society |
| Job type: | Permanent |
| Job reference: | 022/24 |
Summary
About the Role
We have an exciting new opportunity to join a 'Platinum Investors in People' employer, supporting our branches in North Tyneside and beyond.
Our Rover position provides lots of opportunities to meet a wide variety of customers in our branches across the region. The nature of the role means you will be required to work across our branch network, which is why we include the car allowance of £3,420 on top of your basic salary.
Every day is different in the life of a Customer Adviser, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! The list is endless however at the heart of everything we do is our customer.
This is a full time permanent role working Monday - Friday 9am - 5pm (plus Saturdays on a rota basis, usually one or two per month, paid as overtime).
About You
All of our Customer Advisers work closely together so you will have real team spirit and thrive working with others and meeting new people.
Relationships are really important to us, therefore you’ll need to be great with people; building rapport easily to understand how best to help the customer, whether that be suggesting options they may not be aware of, or creating leads for the relevant advice specialists in branch and Head Office.
You’ll have Customer Service experience that demonstrates your attention to detail and accuracy. It should go without saying that having a commitment to ensuring good outcomes for customers is a given. This role is perfect for those that like change as you will be “roving” between different branches. This will give you valuable experience and insight into a variation of customer needs and communities. You will need to be able to travel between the branches in our network at short notice dependent on business needs.
Peter - Assistant Branch Manager (previously roving adviser):
“I enjoyed the variety of the role, going to new branches and meeting new faces. Both colleagues and customers alike. I’m very much a people person and this role is perfect for someone like myself. Along with this, I enjoy change. I am not a person who really wants to be doing the same thing most days, being a Rover most weeks and sometimes even some days are completely different.”
About Us
Our Society’s branch network represents the face of Newcastle Building Society on the high street, in our Heartland the North East of England.
As part of our strategy of investing into communities and high streets, we are committed to our high streets, maintaining banking facilities within the community which means we are opening new locations.
We pride ourselves on developing and maintaining great relationships with the community and all our customers, whilst providing competitive savings and mortgages, all underpinned by face to face financial advice.
As a Customer Advisor, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making.
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
A 35-hour weekly contract + flexible working options
25 days holiday each year plus bank holidays (increasing with length of service)
Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
Colleague mortgage scheme and access to our financial advisors
Pension scheme – up to 9% employers’ contribution
Life assurance (4x salary) and income protection
Access to a range of wellbeing benefits
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
An extra day’s holiday for your birthday
The option to buy and sell holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Access to a range of high street and online discounts
Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
A wide range of recognition initiatives to recognise and reward great performance
Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work.
If you have any questions or need any support with your application you can reach out to our Talent Acquisition team at recruitment@newcastle.co.uk
We have an exciting new opportunity to join a 'Platinum Investors in People' employer, supporting our branches in North Tyneside and beyond.
Our Rover position provides lots of opportunities to meet a wide variety of customers in our branches across the region. The nature of the role means you will be required to work across our branch network, which is why we include the car allowance of £3,420 on top of your basic salary.
Every day is different in the life of a Customer Adviser, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! The list is endless however at the heart of everything we do is our customer.
This is a full time permanent role working Monday - Friday 9am - 5pm (plus Saturdays on a rota basis, usually one or two per month, paid as overtime).
About You
All of our Customer Advisers work closely together so you will have real team spirit and thrive working with others and meeting new people.
Relationships are really important to us, therefore you’ll need to be great with people; building rapport easily to understand how best to help the customer, whether that be suggesting options they may not be aware of, or creating leads for the relevant advice specialists in branch and Head Office.
You’ll have Customer Service experience that demonstrates your attention to detail and accuracy. It should go without saying that having a commitment to ensuring good outcomes for customers is a given. This role is perfect for those that like change as you will be “roving” between different branches. This will give you valuable experience and insight into a variation of customer needs and communities. You will need to be able to travel between the branches in our network at short notice dependent on business needs.
Peter - Assistant Branch Manager (previously roving adviser):
“I enjoyed the variety of the role, going to new branches and meeting new faces. Both colleagues and customers alike. I’m very much a people person and this role is perfect for someone like myself. Along with this, I enjoy change. I am not a person who really wants to be doing the same thing most days, being a Rover most weeks and sometimes even some days are completely different.”
About Us
Our Society’s branch network represents the face of Newcastle Building Society on the high street, in our Heartland the North East of England.
As part of our strategy of investing into communities and high streets, we are committed to our high streets, maintaining banking facilities within the community which means we are opening new locations.
We pride ourselves on developing and maintaining great relationships with the community and all our customers, whilst providing competitive savings and mortgages, all underpinned by face to face financial advice.
As a Customer Advisor, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making.
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
A 35-hour weekly contract + flexible working options
25 days holiday each year plus bank holidays (increasing with length of service)
Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
Colleague mortgage scheme and access to our financial advisors
Pension scheme – up to 9% employers’ contribution
Life assurance (4x salary) and income protection
Access to a range of wellbeing benefits
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
An extra day’s holiday for your birthday
The option to buy and sell holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Access to a range of high street and online discounts
Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
A wide range of recognition initiatives to recognise and reward great performance
Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work.
If you have any questions or need any support with your application you can reach out to our Talent Acquisition team at recruitment@newcastle.co.uk