Customer Advisor x3 (Ref: 2024_842)
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £18,741.08 to £25,979.00 per year |
| Additional salary information: | Grade 3-6, £23,114.00 to £25,979.00 per annum pro-rata (actual salary 30hrs £18,741.08 to £21,064.05) |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | Ryde, Isle Of Wight |
| Remote working: | On-site only |
| Company: | Isle of Wight Council |
| Job type: | Permanent |
| Job reference: | 2024_842 |
Summary
Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same?
If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for YOU!!
The Contact Centre is currently seeking Customer Advisors to join their busy team.
A cheerful personality, offering flexibility and being able to work as part of a team is essential in this environment as well as being able to remain calm when working under pressure.
You will be responsible for resolving a variety of enquiries at the first point of contact across a range of channels including phone, email, and social media.
Other aspects of the role:
• You will be the first point of contact
• Use bespoke and specific systems
• Keep customer contacts updated
• Process payments
• Signpost customers and colleagues
• Manage room bookings and visitor systems
The successful candidate must be able to demonstrate a passion for excellent customer service along with good communication, customer service, telephony, and IT skills. A minimum of 4 GCSE’s or equivalent are a must as is customer service experience, and literacy skills and, whilst not essential, knowledge of telephony systems and the Council’s CRM system would be desirable.
If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for YOU!!
The Contact Centre is currently seeking Customer Advisors to join their busy team.
A cheerful personality, offering flexibility and being able to work as part of a team is essential in this environment as well as being able to remain calm when working under pressure.
You will be responsible for resolving a variety of enquiries at the first point of contact across a range of channels including phone, email, and social media.
Other aspects of the role:
• You will be the first point of contact
• Use bespoke and specific systems
• Keep customer contacts updated
• Process payments
• Signpost customers and colleagues
• Manage room bookings and visitor systems
The successful candidate must be able to demonstrate a passion for excellent customer service along with good communication, customer service, telephony, and IT skills. A minimum of 4 GCSE’s or equivalent are a must as is customer service experience, and literacy skills and, whilst not essential, knowledge of telephony systems and the Council’s CRM system would be desirable.