Customer Services Advisor
| Posting date: | 29 April 2024 |
|---|---|
| Salary: | £23,804.00 to £23,804.00 per year |
| Additional salary information: | Annual Bonus up to 5% |
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | Portsmouth, Hampshire |
| Remote working: | On-site only |
| Company: | toob |
| Job type: | Permanent |
| Job reference: |
Summary
About toob
We are an award-winning* full-fibre broadband provider actively transforming the South of England’s internet experience. Founded by a team of experienced directors from some of the world’s biggest telecommunications brands, we offer simple, affordable access to our full-fibre network so every household and business can benefit and thrive in the digital age.
*Best Urban Fibre Provider 2023 (UK Fibre Awards 2023) and SME of the Year Award 2023 (Central South Business Awards)
About the role:
As one of our Customer Service Advisors you will be the point of contact for all our toob customers’ enquiries predominantly over the phone and email. You will also pro-actively contact our customers ahead of their installations, as well as provide them updates on their enquires.
Our Customer Service team are energetic, positive, and vibrant, with the ability to multitask throughout their day to deliver an efficient, professional, and effective service to our customers. Our teams work a shift rotation, which includes 1 in 4 weekends in addition to 1 in 4 late shifts. The earliest start time is 8am and the latest finishing time is 8pm.
Your role responsibilities:
The primary responsibly is to be available to respond to inbound phone calls from our customers and provide the right support and knowledge to confidently resolve the enquiry at the first point of contact
Be effective at multi-tasking by clearly listening to our customer needs, while accurately and concisely updating systems and relevant portals
Can clearly explain complex information to our customers in a non-technical language, ensuring the customer is left feeling reassured
Display strong product knowledge and customer service skills to identify and understand the customer’s requirements, building rapport and showing empathy to resolve and offer solutions
Promote and represent our brand in a positive and professional manner.
What you'll bring to toob:
Previous experience within a busy contact centre environment is preferred, but not essential.
A friendly, confident telephone manner with a positive attitude and approach
Self- motivated, resilient, and driven to exceed performance targets and resolve customer issues.
Passionate about delivering an excellent service in every customer interaction.
Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task.
A great team player who enjoys interacting & supporting others.
Enjoy working in a fast-paced environment and problem solving.
Ability to travel and work from our Lakeside North Harbour Portsmouth office every day and fulfil the requirement of the shift pattern
Have the right to work in the UK without restriction.
toob benefits:
A positive, collaborative, and supportive work environment
Annual Leave
Annual Bonus
Group Pension
Group Critical Illness
Private Medical Scheme
Development Opportunities
Here at toob our people fuel our success and growth and are truly passionate about the work that they do, they enjoy their roles and are proud to work here. The world of work is changing and it’s critical that we continue to support our people with a positive culture where they can be rewarded for their efforts, be themselves, learn, make friends, and have fun.
toob are committed to inclusiveness and equality of opportunity - we don’t just look at your CV but focus on who you are and what amazing skills and experience you may be able to bring to us.
We understand that everyone has a contribution to make, so welcome applications from all backgrounds, experiences, and abilities. Should you require any reasonable adjustments to be made during the recruitment process, please let us know at time of application.
If you are looking to make a difference, thrive in a growing business and share our ambition, we would love to hear from you!
We are an award-winning* full-fibre broadband provider actively transforming the South of England’s internet experience. Founded by a team of experienced directors from some of the world’s biggest telecommunications brands, we offer simple, affordable access to our full-fibre network so every household and business can benefit and thrive in the digital age.
*Best Urban Fibre Provider 2023 (UK Fibre Awards 2023) and SME of the Year Award 2023 (Central South Business Awards)
About the role:
As one of our Customer Service Advisors you will be the point of contact for all our toob customers’ enquiries predominantly over the phone and email. You will also pro-actively contact our customers ahead of their installations, as well as provide them updates on their enquires.
Our Customer Service team are energetic, positive, and vibrant, with the ability to multitask throughout their day to deliver an efficient, professional, and effective service to our customers. Our teams work a shift rotation, which includes 1 in 4 weekends in addition to 1 in 4 late shifts. The earliest start time is 8am and the latest finishing time is 8pm.
Your role responsibilities:
The primary responsibly is to be available to respond to inbound phone calls from our customers and provide the right support and knowledge to confidently resolve the enquiry at the first point of contact
Be effective at multi-tasking by clearly listening to our customer needs, while accurately and concisely updating systems and relevant portals
Can clearly explain complex information to our customers in a non-technical language, ensuring the customer is left feeling reassured
Display strong product knowledge and customer service skills to identify and understand the customer’s requirements, building rapport and showing empathy to resolve and offer solutions
Promote and represent our brand in a positive and professional manner.
What you'll bring to toob:
Previous experience within a busy contact centre environment is preferred, but not essential.
A friendly, confident telephone manner with a positive attitude and approach
Self- motivated, resilient, and driven to exceed performance targets and resolve customer issues.
Passionate about delivering an excellent service in every customer interaction.
Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task.
A great team player who enjoys interacting & supporting others.
Enjoy working in a fast-paced environment and problem solving.
Ability to travel and work from our Lakeside North Harbour Portsmouth office every day and fulfil the requirement of the shift pattern
Have the right to work in the UK without restriction.
toob benefits:
A positive, collaborative, and supportive work environment
Annual Leave
Annual Bonus
Group Pension
Group Critical Illness
Private Medical Scheme
Development Opportunities
Here at toob our people fuel our success and growth and are truly passionate about the work that they do, they enjoy their roles and are proud to work here. The world of work is changing and it’s critical that we continue to support our people with a positive culture where they can be rewarded for their efforts, be themselves, learn, make friends, and have fun.
toob are committed to inclusiveness and equality of opportunity - we don’t just look at your CV but focus on who you are and what amazing skills and experience you may be able to bring to us.
We understand that everyone has a contribution to make, so welcome applications from all backgrounds, experiences, and abilities. Should you require any reasonable adjustments to be made during the recruitment process, please let us know at time of application.
If you are looking to make a difference, thrive in a growing business and share our ambition, we would love to hear from you!