Ward Clerk - Victoria and Foulis Ward | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Dependant on experience |
| Hours: | Full time |
| Closing date: | 24 May 2024 |
| Location: | London, SW3 6HP |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6237268/196-AC366 |
Summary
Royal Brompton Hospital is a specialist heart and lung centre. We are part of Harefield Hospital; Guys and St Thomas specialist hospitals which are known throughout the world for our expertise, standard of care and research success. From our sites – in Chelsea, London and Harefield, Middlesex – we strive to develop our staff both personally and professionally to ensure our patients get the high-quality care they deserve.
We are looking for a courteous and motivated person to join our friendly team on Ward Foulis and Victoria, Monday - Friday 09:00 - 17:00. The successful candidate will work closely with the nursing staff to facilitate the smooth running of the ward.
The post holder will:
• Be responsible for office duties including tracing and filing patient’s notes and liaise with medical records.
• Deal with phone calls from patients, their relatives and other departments within the hospital.
• Undertake a variety of administrative duties relating to patients, nursing staff and the running of the ward.
• Have excellent computer skills and the ability to work unsupervised. They will need to use a number of different IT systems. Training will be given.
• Be an initial point of contact for patients and visitors on arrival to the ward.
• Demonstrate sensitivity/confidentiality and have good customer relations.
• Promote a positive image of the Trust.
For further details please contact Deputy Service Manager; Mina Patel m.patel7@rbht.nhs.uk - 07483338156
EDUCATION & QUALIFICATIONS
• Good level of English language through written and communication skills.
• GCSE C or above
• Computer skills.
• Willing to participate in continued professional development.
Computer Qualifications
EXPERIENCE &
KNOWLEDGE
• Previous admin experience.
• Excellent written and oral communication skills.
• Knowledge of Microsoft Packages including Outlook and Excel.
• Comfortable working with technology, Computer & IT literate
Experience in working in IT
Experience of working in a busy office / customer care environment
SKILLS &
ABILITIES
• IT experience/ Qualifications
• Keen organisational skills and attention to detail.
• Work on own initiative as well as work well in the wider Admin team.
• Demonstrate excellent communication skills and have the ability to handle sensitive and confidential information - verbally and written.
PERSONAL QUALITIES
• Kind, friendly and compassionate.
• Smart appearance.
• A flexible approach to working in a service which regularly changes, with adaptable attitude to meet the requirements of service users while keeping calm under pressure.
• Kind, friendly and compassionate, Organised and can self-motivate.
The successful candidate will be working alongside the clinical medical team, NIC and the Deputy Service Manager; Mina Patel.
They will be based either on Foulis and Victoria Ward and may be asked to work in the Lung and Heart Day Unit.
Our Values
At the heart of any organisation are its values: belief systems that are reflected in thought and behaviour. When values are successfully integrated throughout an organisation, the result is a shared outlook and consequent strength, from performance through the style of communications to the behaviour of employees.
Our values were developed by staff for staff. We have three core patient-facing values and four others which support them.
Our three core values are:
We care
We believe our patients deserve the best possible specialist treatment for their heart and lung condition in a clean, safe place.
We respect
We believe that patients should be treated with respect, dignity and courtesy and that they should be well informed and involved in decisions about their care. We always have time to listen.
We are inclusive
We believe in making sure our specialist services can be used by everyone who needs them, and we will act on any comments and suggestions which can help us improve the care we offer.
The postholder will work as an integral part of the Lung Division.
They will take responsibility for office duties on the Foulis and Victoria Ward, which is part of the Lung Division. They will be expected to assist in the safe and effective day to day running of the unit, thus enabling nursing staff to deliver direct care to patients.
The postholder will work closely with the Deputy Service Manager, Matron and other ward clerks. They will have close communication with
the respiratory doctors, secretaries, medical records and other support service departments.
Main tasks & responsibilities:
• Patient/customer care (both direct and indirect)
Carry out tasks including dealing with telephone enquiries, greeting patients on arrival to ward and escorting them to their bed space.
Obtaining medical records prior to patient’s admission, and filing appropriate paperwork in patient’s notes.
Use of hospital computer system to track patient’s notes, obtain test results and other necessary uses to assist in role
Other daily contact with patient’s, customers and staff to ensure smooth running of unit.
Record and report all incidents/complaint involving staff, patients and visitors in accordance with Trust Policies and assist in any investigations as required.
This advert closes on Monday 6 May 2024