Supplier Technical Product Support Engineer
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to £37,000 (depending on experience) |
| Hours: | Full time |
| Closing date: | 23 May 2024 |
| Location: | Doncaster, DN4 5JQ |
| Company: | Unipart Rail |
| Job type: | Permanent |
| Job reference: | 1178 |
Summary
Role overview
Main Purpose
We are looking for a Technical Support Engineer (Supplier facing) to join our Engineering team based at our Head Office site in
Doncaster. Hybrid working is in place for this role.
Reporting into the Principal Technical Support Engineer you will ensure that customer product and procurement support engineering
needs are identified and supported for a wide range of products and services within national and overseas markets. This role is
supplier facing and you will be expected to make engineering/technical decisions with suppliers on behalf of the customer and
Unipart Rail. You will need to evaluate and mitigate risk at an appropriate level in line with company process and procedures.
Main Responsibilities:
Technical Service Delivery
* Assist in the development and implementation of the supply chain derived engineering projects for the UK and targeted overseas
territories.
* Ensure that all technical support engineering activities meet industry standards, safety and legislative requirements.
* Assist in the management of product based warranty issues to improve fleet performance and reliability.
* Assist in the identification and development of new products and services with customers including engineering support and
obsolescence management activities.
* Attend regular supplier facing contract and technical meetings to represent Unipart Rail technical support services engineering
function
* Assist the technical support manager to deliver and implement new products and services for the TOCs, ROSCOs and other rail
operators
* Assist the Technical support manager to support develop and maintain processes and procedures associated with the support and
delivery of Unipart Rail business needs
* Use KPI performance data to identify and prioritise poorly performing products and implement clear and timely improvement plans
for the benefit of Unipart Rail and its customers.
* Attend technical meetings with Unipart Rail stakeholders to investigate technical/engineering issues raised with Unipart Rail
supplied parts or materials and develop timely and robust solutions for improvement.
* Assist in the project management of product and service driven initiatives to benefit Unipart Rail customers
* Manage obsolescence projects on behalf of the business.
* Develop and maintain relationships with key stakeholders within Unipart Rail, and with customers and suppliers
Essential criteria:
* Relevant Engineering qualification (HNC / HND level) or equivalent experience
* Experience of engineering, safety and operational requirements
* Ability to work at all levels within the business and ability to influence and communicate
* Organisational skills
* IT literate
* Full UK driving licence (as travel to customer and supplier sites will be required)
Desirable Criteria
* Experience gained in the Railway industry, or a comparable safety critical industry.
* Understanding and knowledge of Rail products and approvals
* Project management skills
Benefits
* Competitive salary
* Pension and death in service provisions for employees in pension scheme
* 25 Days Hols (plus Bank Holidays)
* Employee Assistance Programme (EAP)
* Health and Wellbeing Initiatives
* Employee offers and discounts from various retailers
* Cycle to work scheme, recognition events and rewards
* Free car parking
* Hybrid working pattern
Unipart Rail - Who are we?
We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace
innovation in both products and business techniques to ensure that we remain the first and best choice for our customers. Our
focus on Technology in our products, services and solutions places us at the forefront of industry 4.0 and in our Technology &
Product Solutions and Supply Chain Solutions, delivering value for our customers.
Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics’ companies that employs more than 8,000
employees worldwide and has an annual turnover of more than £800 million.
As a valued employee of Unipart Rail, you can look forward to a varied and rewarding career with a company that holds the
Investors in People accreditation and also world class status in employee engagement.
Main Purpose
We are looking for a Technical Support Engineer (Supplier facing) to join our Engineering team based at our Head Office site in
Doncaster. Hybrid working is in place for this role.
Reporting into the Principal Technical Support Engineer you will ensure that customer product and procurement support engineering
needs are identified and supported for a wide range of products and services within national and overseas markets. This role is
supplier facing and you will be expected to make engineering/technical decisions with suppliers on behalf of the customer and
Unipart Rail. You will need to evaluate and mitigate risk at an appropriate level in line with company process and procedures.
Main Responsibilities:
Technical Service Delivery
* Assist in the development and implementation of the supply chain derived engineering projects for the UK and targeted overseas
territories.
* Ensure that all technical support engineering activities meet industry standards, safety and legislative requirements.
* Assist in the management of product based warranty issues to improve fleet performance and reliability.
* Assist in the identification and development of new products and services with customers including engineering support and
obsolescence management activities.
* Attend regular supplier facing contract and technical meetings to represent Unipart Rail technical support services engineering
function
* Assist the technical support manager to deliver and implement new products and services for the TOCs, ROSCOs and other rail
operators
* Assist the Technical support manager to support develop and maintain processes and procedures associated with the support and
delivery of Unipart Rail business needs
* Use KPI performance data to identify and prioritise poorly performing products and implement clear and timely improvement plans
for the benefit of Unipart Rail and its customers.
* Attend technical meetings with Unipart Rail stakeholders to investigate technical/engineering issues raised with Unipart Rail
supplied parts or materials and develop timely and robust solutions for improvement.
* Assist in the project management of product and service driven initiatives to benefit Unipart Rail customers
* Manage obsolescence projects on behalf of the business.
* Develop and maintain relationships with key stakeholders within Unipart Rail, and with customers and suppliers
Essential criteria:
* Relevant Engineering qualification (HNC / HND level) or equivalent experience
* Experience of engineering, safety and operational requirements
* Ability to work at all levels within the business and ability to influence and communicate
* Organisational skills
* IT literate
* Full UK driving licence (as travel to customer and supplier sites will be required)
Desirable Criteria
* Experience gained in the Railway industry, or a comparable safety critical industry.
* Understanding and knowledge of Rail products and approvals
* Project management skills
Benefits
* Competitive salary
* Pension and death in service provisions for employees in pension scheme
* 25 Days Hols (plus Bank Holidays)
* Employee Assistance Programme (EAP)
* Health and Wellbeing Initiatives
* Employee offers and discounts from various retailers
* Cycle to work scheme, recognition events and rewards
* Free car parking
* Hybrid working pattern
Unipart Rail - Who are we?
We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace
innovation in both products and business techniques to ensure that we remain the first and best choice for our customers. Our
focus on Technology in our products, services and solutions places us at the forefront of industry 4.0 and in our Technology &
Product Solutions and Supply Chain Solutions, delivering value for our customers.
Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics’ companies that employs more than 8,000
employees worldwide and has an annual turnover of more than £800 million.
As a valued employee of Unipart Rail, you can look forward to a varied and rewarding career with a company that holds the
Investors in People accreditation and also world class status in employee engagement.