Hospitality Executive - Front Office
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £10 to £14 per hour |
| Additional salary information: | £13.74 per hour |
| Hours: | Full time |
| Closing date: | 23 May 2024 |
| Location: | TW6 2SQ |
| Company: | Pandox UK OpCo Ltd |
| Job type: | Permanent |
| Job reference: | a88d06cbbbba4899a9a4 |
Summary
At HGI Heathrow we are passionate about crafting, delivering, and creating memorable experiences. We are a 4* star 364-bedroom property with 10 versatile meeting spaces. We are located within an easily commutable distance near Heathrow Airport with good transport connections within walking distance, including Hatton Cross Tube and Bus Station.
Duties include:
- Supporting the Front Office Hospitality Manager with delivering departmental objectives, creating memorable guest experiences, and leading the team.
- Hands-on support, coaching and empowerment of the Front Office Hospitality Ambassadors.
- Collaborate and build positive relationships across all departments in the hotel, specifically Maintenance, Housekeeping, Reservations and Food & Beverage to ensure the delivery of the guest experience.
- Bring the intended guest experience to life with every guest enquiry to ensure they feel welcome, cared for, recognised and wow’d. Ensure up to date knowledge and understanding of the day-to-day business.
- Follow all guidance on Health & Safety regulations, GDPR, PCI data security and ensure any incidents are reported.
- After 6 months of training, you will also take on Duty Manager shifts at the hotel.
Our ideal candidate:
- Sees every challenging situation as an opportunity to learn, grow and develop themselves and others.
- Enthusiastic, approachable, and friendly character
- Previous experience within a hotel supervisory role preferred.
- Possess a keen eye for details, ensuring standards are consistently met.
- Strong working knowledge of Microsoft Office Suite
- Good level of spoken and written English
- Willingness to learn new skills.
Our Pay and Benefits:
- Go Hilton – Discount for you and your friends & family at Hilton Brands around the world.
- Continuous learning and development opportunities
- Free use of hotel gym
- Life Assurance
- Contributory Pension Scheme
- Free staff Lunch
- Uniform
- Bike to work scheme
- Service Anniversaries
- Summer/Winter Social events
- Discount in Momont-D'cruz Holistic Body Zone
Hilton Garden Inn, London Heathrow Airport is committed to encouraging equality, diversity, and inclusion among our team members, and eliminating unlawful discrimination. We are a committed Disability Confident Employer. As an airport hotel we meet and greet a broad spectrum of people from around the globe. The intended experience for our guests is for them to feel recognised, welcomed and cared for. It is just as important for our colleagues to feel the same. Our aim is for our team to be truly representative of all sections of society and for each team member to feel respected.
If you think you’d be a great addition to our hotel, we want to welcome you into our Brighthearted team. All applicants will be considered based on their skills, experience, and merit not on their age, sex, sexuality, gender, race, or background.