Club Receptionist
| Posting date: | 23 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | The Den, John Berylson Way, London, SE16 3LN |
| Remote working: | On-site only |
| Company: | Millwall Football Club |
| Job type: | Permanent |
| Job reference: |
Summary
Role Summary: Millwall Football Club is seeking a Club Receptionist to work on the front desk at The Den and be the crucial first point of contact for personal visitors or callers. It entails working effectively, efficiently, and collaboratively with all members of staff to ensure interactions with supporters, visitors, and clients are positive and handled professionally.
Key Responsibilities:
The role includes, but is not limited to:
- Access control of reception and welcoming all visitors and staff
- Overseeing signing in and out system and ensuring adherence for all visitors
- Answering the phone and directing queries or issues efficiently and professionally
- Controlling the reception email account and replying / forwarding as required
- Co-ordinating deliveries to the relevant person / area of the stadium
- Sorting all incoming post and delivering to the relevant person / department
- Franking all outgoing post
- Managing stationery orders for The Den, training ground, and Academy
- Being a fire evacuation marshal
Essential Requirements
The successful applicant will be a confident, trustworthy, and reliable person with:
- Excellent customer service skills
- Professional phone manner
- Strong attention to detail
- Proactive and efficient communication skills
Desired Requirements:
- Experience in a similar role(s) or environment
- A-Level qualifications
Salary: Competitive and based on experience
Location: The Den, John Berylson Way, London, SE16 3LN
Responsible to: Chief Operating Officer
Hours of work: Monday to Friday, 9am - 5pm
To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 17th May 2024
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.
Millwall Football Club are fully committed to equality, diversity, inclusion and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.
‘Millwall FC is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.'
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.
Key Responsibilities:
The role includes, but is not limited to:
- Access control of reception and welcoming all visitors and staff
- Overseeing signing in and out system and ensuring adherence for all visitors
- Answering the phone and directing queries or issues efficiently and professionally
- Controlling the reception email account and replying / forwarding as required
- Co-ordinating deliveries to the relevant person / area of the stadium
- Sorting all incoming post and delivering to the relevant person / department
- Franking all outgoing post
- Managing stationery orders for The Den, training ground, and Academy
- Being a fire evacuation marshal
Essential Requirements
The successful applicant will be a confident, trustworthy, and reliable person with:
- Excellent customer service skills
- Professional phone manner
- Strong attention to detail
- Proactive and efficient communication skills
Desired Requirements:
- Experience in a similar role(s) or environment
- A-Level qualifications
Salary: Competitive and based on experience
Location: The Den, John Berylson Way, London, SE16 3LN
Responsible to: Chief Operating Officer
Hours of work: Monday to Friday, 9am - 5pm
To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 17th May 2024
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.
Millwall Football Club are fully committed to equality, diversity, inclusion and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.
‘Millwall FC is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.'
A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.