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Receptionist

Posting date:	23 April 2024
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	10 May 2024
Location:	Nelson, BB9 9SZ
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A3157-24-0005

Summary

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, telephone or in writing. A high degree of accuracy is required in the role as is the ability to work as part of a wider team and on own initiative within practice policy and frameworks. Outline job responsibilities General administration- To have a thorough knowledge of all practice procedures To work in accordance with all written protocols Scanning, reading and actioning clinical correspondence Managing post Photocopy as requested Maintain the office filing systems and confidentiality Reception Receiving patients consulting with members of practice team Processing prescription requests Processing all other requests/referring these to others where required Processing and handling repeat prescriptions to patients and checking names and addresses and when medications are due Promoting practice services as required eg online access, care navigation etc Be able to cover all reception positions as necessary Be able to work accurately at a degree of speed and in a busy, pressured environment Deal with conflict and be able to work with patients to ensure their needs are met in line with practice protocol and available resources. Appointments Process appointment requests for the day and future appointments from patients by telephone and in person Prioritise patient needs in line with practice protocols and resources Deal with home visit / urgent requests Care Navigate patients to the most appropriate sources of help Computer Registrations of new patients be aware of practice protocol and advise patients accordingly, ensuring checks are made in line with practice policy Process patients change of address / contact details computer data and medical records (have knowledge of practice area). Process repeat prescription requests in accordance with practice guidelines Record information on patient records promptly and with a high degree of accuracy Undertake back office computer administrative tasks to ensure digital housekeeping protocols are maintained Patient Recall Support the practice with call and recall of patients ensuring patients are invited into practice in line with the needs of the individual and within practice resource Proactively invite patients in for routine screening, vaccination and reviews Other Tasks Develop positive working relationships with clinical and administrative staff Welcome locums as required Ensure building security at all sites have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers Flexible approach to working hours / overtime agreeing to requests and cover for staff absence as required Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.