Service Manager - Business & Information
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £29.38 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 22 May 2024 |
| Location: | WEMBLEY, London, HA9 0FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Brent 5247776 |
Summary
What's involved with this role:
Interim Service Manager - Business & Information
Reference no: Brent 5247776
Pay rate: £29.38 per hour PAYE
Hours per week: 36 Monday to Friday, normal working hours
This opening assignment is for 6 months
City: WEMBLEY, London
A Service Manager is required to lead and manage the Customer Access Business and Information Team with a strong emphasis on excellent performance and efficiency. To manage the allocated budgets with a value of £2,725,000 in accordance with Council procedures and financial regulations (including the Customer Access Business and Information Team budget, the Council’s Stationery budget, the Customer Access Management budget, the Support Services budget, the Improvement & Performance budget.
Key responsibilities:
Lead and take accountability for the delivery of project/work streams; apply proven management methodologies, tools and techniques to deliver rapid, demonstrable and sustainable improvements.
Ensure current understanding of the main business processes, procedures and systems to provide high quality advice to operational managers on methods and approaches to make improvements.
Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the Council.
Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
Oversee Flexible Working from Home Equipment Capital budget ensuring that savings targets are met, regular monitoring reports are submitted according to corporate timescales and the relevant service areas run efficiently.
Oversee efficient and professional day to day administrative support to the Resident Services Directorate (CDS).
Strategic management of the Council’s Support Services, team, incorporating digital postal facilities. Responsible for the management and clienting of various corporate contracts including the corporate Print Room Contract, the Corporate Interpreting and Translation contract and the Royal Mail contract.
Lead the development of the Support Services function to make further logistical and financial efficiencies.
Manage a customer focused service and the effective use of resources.
Responsible for the overall function of responding and assigning social media enquiries. Ensure all enquiries are accurately responded to within the specified timescale, escalating to the relevant department if needed, being aware of any key reputational threats and crises, whilst promoting the Council’s positive attributes.
Manage the process for setting up new suppliers, ensuring all checks are completed before approving suppliers for use by the Council, in accordance with Council policies and financial regulations.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Experience:
Proven track record of achievement at a management level in a similarly large and complex organisation.
Experience of managing budgets and of financial administration including procurement, financial regulations and accounts administration.
Experience of office administrative systems and procedures including computerised finance, procurement and staffing systems.
Experience of performance management, including service planning and use of performance indicators to improve service delivery.
Experience of writing and presenting reports to a wide range of stakeholders.
Experience of managing and developing a team, as well as managing own workload, with a high degree of autonomy and working to tight deadlines.
Substantial experience of working in an information sensitive environment, with an understanding of information governance and GDPR requirements.
Knowledge:
Knowledge of local government, ideally involving working directly with senior officers and elected Members.
Good knowledge of standard MS Office packages, e.g. Microsoft Word, PowerPoint, Excel, Outlook and MS Teams, and their application.
Sound knowledge of the range of communications tools and techniques and their appropriateness for particular requirements.
Good working knowledge of processes required to meet legislative requirements and policies and standards of Local Government.
Knowledge and understanding of managing budgets, in accordance with financial regulations.
Knowledge of legislative requirements for data protection and accessibility.
Advanced knowledge of methods and approaches that secure service improvement, project management, lean efficiencies, improving customer pathways, operating model design.
Knowledge of how to achieve sustainable workforce change, role design, competency mapping, learning & development interventions, objective setting and performance management.
Skills & Abilities:
Ability to engage with service areas, elected members, partners, stakeholders, the media and the wider community, engendering confidence and respect.
Ability to interpret financial information and management statistics.
Ability to manage people, performance and budgets.
Ability to prioritise and manage own workload in a busy environment at all levels in a multi-disciplinary organisation, including Member engagement and to work under pressure to conflicting deadlines at a strategic level.
Communicating and influencing skills and ability to contribute to the longer-term development of the service area.
Communication and influencing skills to inform, consult and negotiate with a range of audiences in a straightforward, articulate, sensitive and persuasive manner, both orally and in writing.
Effective leadership and co-ordination of working groups and the achievement of positive outcomes.
Effective project management skills to deliver projects and initiatives to agreed briefs and timescales.
Able to identify and encourage innovative solutions, support a ‘can do’ culture and achieve results.
Intellectual ability to be able to think and act strategically, analyse complex evidence and develop practical, innovative and entrepreneurial solutions to the management of strategic issues and complex problems.
Leadership and management skills.
Organisational skills to plan and prioritise performance and improvement work programmes and multiple projects to deliver results to time and within budget, managing risk and resolving barriers to success.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
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Job Ref: Brent 5247776
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.