Neighbourhood Service Advisor/Admin x2 – Housing
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £12.80 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 22 May 2024 |
| Location: | GATESHEAD, NE8 1HH |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Gateshead 1000547214913767 |
Summary
What's involved with this role:
Interim Social Worker – Safeguarding
Reference no: NCT (HQ) TCL NCT16946
Pay Rate: £29.23 per hour PAYE
37 Monday to Friday, normal working hours
This opening assignment is for 6 months
City: NORTHAMPTON
Cover admin, face to face enquiries and telephony duties - dealing with inbound calls as the first point of customers in relation to housing queries.
Key Responsibilities:
Accurately process and reconcile income in line with the Council’s financial guidelines and regulations.
Accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations.
Work with customers seeking rehousing, providing advice on housing options.
Carry out interviews with customers and assist with home visits when required.
Encourage customers to access on-line services and promote digital inclusion.
Achieve performance targets agreed at appraisal and demonstrate a commitment to continuous improvement and value for money.
Maintain a healthy, safe and secure environment complying with policies and procedures for Health and Safety at Work.
Ensure conduct and behaviour demonstrates a commitment to the Council’s values and promotes cross service working to achieve excellent customer service and outcomes.
Comply with Council’s Health & Safety Policies and procedures.
Demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
5 GCSE’s or equivalent at Grade C (4 or above) or above including Maths and English) or relevant experience.
Experience:
Experience of communicating effectively.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Working in a customer service environment.
Skills & Abilities:
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
ALD
1
Job Ref: Gateshead 1000547214913767
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.