Receptionist
| Posting date: | 22 April 2024 |
|---|---|
| Salary: | £23,502.00 per year |
| Additional salary information: | £23502.00 a year |
| Hours: | Full time |
| Closing date: | 20 May 2024 |
| Location: | Cheltenham, GL53 7AS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0307-Reception-0424 |
Summary
Job Title: Receptionist Main Place of Work: Linton House Clinic, Thirlestaine Road, Cheltenham, GL53 7AS Responsible to: Head of Business Administration Accountable to: Chief Executive Job Purpose: To provide a high quality, professional reception and administrative service to patients, colleagues, health service professionals and others. To act as the first point of contact for patients attending the Imaging Centre and to represent the Charity in a professional manner in line with Cobalt values. Key areas of responsibility will include: Operational Duties To greet patients and visitors to the Imaging Centre in a warm, friendly and professional manner. To record patients arrival against the Patient Administration System (PAS) and to record accurate payment details and patient information. To receive, assess and prioritise patient referrals and to forward to the appropriate clinician for protocol. To answer telephone calls, enquiries and e-mail enquiries and respond appropriately. To liaise between doctors, consultants, healthcare professionals and patients as required. To preserve the privacy, dignity and confidentiality of patients times. To liaise with secondary care providers and healthcare transport services as appropriate. To assist colleagues and provide additional clerical support. To be responsible for postal services such as franking, special delivery, recorded delivering sufficient funds to the franking machine and replenishing as necessary. To ensure the patient waiting area is kept clear of obstructions and maintain a clean and tidy environment for the patients comfort To maintain the health and safety of all patients, visitors and staff To share responsibility for maintaining and encouraging adequate security and safety for staff and service users. Any other such duties as may reasonably be requested commensurate to the post. Specific Responsibilities To support the management of the rapid access clinics To provide administration support services to visiting consultants operating their specialist private clinics Liaising with consultants private secretaries to manage an effective patient pathway for the rapid access clinics To provide a bookings service for rapid access patients to diagnostic imaging Support specialist breast clinic services, receiving referrals, processing complex information, contacting patients to arrange time specific imaging appointments, liaising with consultant breast radiologists, healthcare professionals and support staff, MRI superintendent and radiographers Management of Resources Collectively to share responsibility for monitoring and maintaining adequate stock levels of patient information leaflets, stationery, IT consumables Line management There is no line management responsibility associated with this post Teamwork This will involve: To work collaboratively with other departments within Cobalt Champion the professional integrity of the organisation Adhere to corporate policy and procedure Personal Development All Cobalt staff are required to participate in the organisations annual appraisal review scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed. Health and Safety In addition to any responsibilities specified within your job description above, it is your duty to: Take reasonable care of the health and safety of yourself and of the other people who may be affected by actions and omissions at work. Co-operate with the employer in ensuring that all statutory and other requirements are complied with. Infection Control To be aware of responsibilities for infection prevention and control. Co-operate with the employer in ensuring that all infection prevention and control policies and procedures are complied with. Conduct hand hygiene in accordance with Cobalt policy, challenging those around you who do not. Disclosure and Barring All appointments are subject to a satisfactory check by the Disclosure and Barring Service. Failure to disclose any previous convictions or cautions may result in the withdrawal of the post or termination of contract. Confidentiality Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts. Equality and Diversity It is the responsibility of all employees to support the Charitys vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Strategies and Policies. Data Protection If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way. To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed. Information Governance You should be aware of all information governance policies and procedures, in order to ensure necessary safeguards are upheld for the appropriate use of patient and personal information. Personal Development You are required to participate in the organisations annual appraisal scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed. You are expected to maintain competency, learning new techniques and technology as required and retain records of continuing professional development (cpd) to ensure continuity of membership to your professional organisation. All staff are encouraged to participate in training/activities that will help develop their wider skills and assist them in managing their personal welfare and be attentive to the welfare of colleagues. Completion of Cobalt Healths mandatory training programme. The Environment and EMS Cobalt is committed to protecting the local and global environment and supporting the development of the concept of sustainable healthcare. To help achieve these aims Cobalt has developed an Environmental Management System (EMS) to proactively manage the charitys impact on the environment, and you have a crucial role to play within in this. In addition to attending training and any responsibilities specified within your job description above, you are required to familiarise yourself with Cobalts EMS and policies, to understand and contribute to the achievement of Cobalts environmental objectives and targets, and to provide feedback through line management or CSR Champions. This is an outline of the post-holder's duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Charity. This post is subject to the terms and conditions of employment of Cobalt Health.