Bank Outpatient Appointments Officer | Frimley Health NHS Foundation Trust
Posting date: | 19 April 2024 |
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Salary: | Not specified |
Additional salary information: | £13.07 Per Hr Inc HCAS |
Hours: | Full time |
Closing date: | 19 May 2024 |
Location: | Wexham, SL2 4HL |
Company: | Frimley Health NHS Foundation Trust |
Job type: | Permanent |
Job reference: | 6246685/151-NonClin-OpAppt02 |
Summary
Are you passionate about providing exceptional patient care and ensuring smooth administrative operations? We're seeking a dedicated Outpatient Appointment Officer to join our dynamic team. If you thrive in a fast-paced environment, possess excellent organizational skills, and have a knack for customer service, we want to hear from you!
The post holder will be responsible for booking outpatient appointments over the Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
• To ensure all patients and visitors are treated with dignity, respect and empathy at all times
• To deal with patients in a polite and respectful manner complying with their requests where possible
• To support the Trust in delivering NHS targets
• To respond in a timely fashion to all administrative duties within the team
• To support the implementation of all new IT and patient administration systems
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required
• To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
This job description should be read in conjunction with the non-supervisory JD Addendum, available at:https://www.fhft.nhs.uk/media/2754/jd-addendum-non-supervisory.pdf
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
• To develop and maintain effective working relationships with other staff in the department and the Trust ensuring a professional and seamless service is provided. In particular this will require regular liaison with various departments.
• To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
• To adhere to Trust Values in promoting all aspects of care and standards.
• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
This advert closes on Friday 26 Apr 2024
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