Surgery - Outpatient Booking Centre Team Leader | Frimley Health NHS Foundation Trust
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,405 - £28,976 per annum INCL HCAS |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | Wexham, SL4 4HL |
| Company: | Frimley Health NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6203565/151-JLM283 |
Summary
This role is ideal for a dynamic individual looking to expand their knowledge and leadership experience within the NHS. You will be responsible for the day-to-day management of your team, supporting the Patient Pathway Coordinator for Elective Bookings to deliver on achieving RTT waiting time targets.
This is a full-time role which requires to work from Monday to Friday. The hours for this post will be 9am - 5pm.
You will manage a multi-skilled team and contribute to promoting a positive team-based attitude within the Centre. Applicants will be organised, hardworking, adaptable, committed, and motivated individuals to help us provide a patient focused service within FHFT. The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities.
PURPOSE OF JOB:
• The post holder will work as the Team Leader for the Outpatient Appointment team and be responsible for providing excellent customer service and contributing proactive information to support the outpatient team.
• The post holder will be responsible for attendings to support the department
• The post holder will assist with the day to day running of the department, supporting the Pathway Coordinator & Service Manager.
• The post holder will work closely with all clinical areas to support the Trust’s targets, i.e. referral to treatment and cancer targets.
• The post holder will be involved in transforming current work practices to meet all Trust requirements.
• The post holder will be responsible for the day to day management of staff which includes; induction, appraising and initial performance management.
• To provide clinical administrative support to the Consultants and their junior medical staff, ensuring that Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. This vacancy is at our tertiary site, the Parapet Breast Unit, in Windsor.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
KEY TASKS & Responsibilities:
• To work with the line manager to ensure all staff are trained appropriately and to help set up and maintain training records to ensure all staff are up to date with any necessary training required.
• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
• To manage staff on a day to day basis including induction, appraisal and initial performance management.
• To support the Patient Pathway Co-ordinator to create and maintain Standard Operating Procedures (SOPs) for staff.
• To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
• To deal with patients in a polite and respectful manner complying with their requests where possible.
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team.
• To support the implementation of all new IT and patient administration systems.
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
• To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy.
• To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the Electronic Patient Record system in accordance with Information Quality Assurance.
• To liaise with the Clinical team and Patient Pathway Co-ordinator/Service Manager to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise.
• To ensure capacity is fully utilised and to escalate when demand exceed capacity available and there is a potential patient risk to performance and patient safety.
• To adhere to the Trust values of being committed to excellence, working together and facing the future.
• To attend specialty meetings for your lead specialty as and when required.
• Follow all Trust and local policies and procedures at all times.
• To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal.
• To become an expert in the use of Epic.
This advert closes on Sunday 21 Apr 2024
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