Receptionist | Mersey Care NHS Foundation Trust
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum pro rata |
| Hours: | Part time |
| Closing date: | 19 May 2024 |
| Location: | Liverpool, L36 6GA |
| Company: | Mersey Care NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6204080/350-CC6204080 |
Summary
Two part-time positions have arisen for motivated and enthusiastic staff members to work for Knowsley Clinical Admin. The post holders will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.
The post holders must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, have an excellent telephone manner and respectful confidentiality. Previous experience is desirable . Staff member must be willing to work across all sites as required.
Walk In Centre Post holder will be required to cover sickness and absence. The service is open daily 8am to 9pm including Bank Holidays (including Xmas Day), and weekends, and shifts are allocated according to service needs. 21 Hour Post.
Community Clinics Post Holder will be required to cover sickness and absence. The service is open daily 8am to 8pm Excluding Bank Holidays. 24 Hour Post.
The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls, receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary. Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Ensuring reception and waiting areas are kept clean, tidy and safe. Report any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation.
This advert closes on Wednesday 24 Apr 2024