Operations Administrator
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £22,500 to £23,500 per year, pro rata |
| Hours: | Full time |
| Closing date: | 19 May 2024 |
| Location: | Middleton, Manchester |
| Remote working: | On-site only |
| Company: | Mantra Learning |
| Job type: | Permanent |
| Job reference: |
Summary
Operations Administrator - £22,500 - £23,500 per annum (37.5 hours)
The National Logistics Academy is part of Mantra Learning Ltd. We are UK’s leading Logistics learning and development organisation, with 52 years of industry recognition. We provide support and development to help people and change lives and work with some of the biggest brands in the country, including Aldi, Travis Perkins, Dixons Carphone Warehouse, and Eddie Stobart.
Under our brands “The National Logistics Academy, Job Gym & Mantra Learning we work with over 600 Apprentices, support over 3500 people get back to work and improve their life chances and mental health, as well as training over 1000 people to become HGV drivers each year.
We have an exciting opportunity for an Operations Administrator within our apprenticeship department. This position is a full time role, working 37.5 hours a week based in Middleton, Greater Manchester.
The Role
The purpose of the role is to provide excellent customer service by helping to ensure our apprentices are prepared for learning, progressing in learning and successful in learning.
Your duties will include but will not be limited to:
On-boarding and off boarding of learners booked on to programme by
Providing remote support to ensure learners can complete on-boarding process in timely fashion.
Capturing and recording all required learner details onto our learner manangement system
Providing all links to learners to gain access to all required platforms.
Engaging with the learner and employers to advise and answer any questions.
Organising Initial Assessments for both Maths and English.
Organising End Point Assessments
Recording, updating and reporting on pipeline and progress
Ensuring submissions have been completed on government portals.
Scheduling and monitoring of learner activities by
Ensuring learners have the required activities scheduled and booked in line with their scheme of work.
Updating the learner manangement system with learner progress
Informing tutors of learner’s non-attendance
Monitoring learner activity and reschedule when necessary
Providing learners with joining instructions for activities.
Handling incoming phone and email enquiries that come into the department
Job requirements
Essential Skills/Knowledge/Qualifications
Strong IT Skills
Functional Skills Level 2 or above
Good Customer Service
Use your own initiative
Good Organisation skills
Good Telephone manner
Ability to build relationships
Proven experience within an administrator role
The package
Salary - £20k - £22k per annum depending on experience
22 days holidays plus bank holidays
Training package available for teaching qualifications
Free parking
Pension scheme
Discretionary profit related bonus scheme
Subsidised team social events
The National Logistics Academy Ltd is an equal opportunity employer and we welcome applications regardless of race, religion or belief, disability, gender, sexual orientation, or age.
This organisation is committed to safeguarding and promotes the welfare of all leaners and expects all staff to share this commitment.
The successful applicant will be required to undertake appropriate checks as well as providing proof of your right to work in the UK.
If this is the role you’re looking for please apply today!
The National Logistics Academy is part of Mantra Learning Ltd. We are UK’s leading Logistics learning and development organisation, with 52 years of industry recognition. We provide support and development to help people and change lives and work with some of the biggest brands in the country, including Aldi, Travis Perkins, Dixons Carphone Warehouse, and Eddie Stobart.
Under our brands “The National Logistics Academy, Job Gym & Mantra Learning we work with over 600 Apprentices, support over 3500 people get back to work and improve their life chances and mental health, as well as training over 1000 people to become HGV drivers each year.
We have an exciting opportunity for an Operations Administrator within our apprenticeship department. This position is a full time role, working 37.5 hours a week based in Middleton, Greater Manchester.
The Role
The purpose of the role is to provide excellent customer service by helping to ensure our apprentices are prepared for learning, progressing in learning and successful in learning.
Your duties will include but will not be limited to:
On-boarding and off boarding of learners booked on to programme by
Providing remote support to ensure learners can complete on-boarding process in timely fashion.
Capturing and recording all required learner details onto our learner manangement system
Providing all links to learners to gain access to all required platforms.
Engaging with the learner and employers to advise and answer any questions.
Organising Initial Assessments for both Maths and English.
Organising End Point Assessments
Recording, updating and reporting on pipeline and progress
Ensuring submissions have been completed on government portals.
Scheduling and monitoring of learner activities by
Ensuring learners have the required activities scheduled and booked in line with their scheme of work.
Updating the learner manangement system with learner progress
Informing tutors of learner’s non-attendance
Monitoring learner activity and reschedule when necessary
Providing learners with joining instructions for activities.
Handling incoming phone and email enquiries that come into the department
Job requirements
Essential Skills/Knowledge/Qualifications
Strong IT Skills
Functional Skills Level 2 or above
Good Customer Service
Use your own initiative
Good Organisation skills
Good Telephone manner
Ability to build relationships
Proven experience within an administrator role
The package
Salary - £20k - £22k per annum depending on experience
22 days holidays plus bank holidays
Training package available for teaching qualifications
Free parking
Pension scheme
Discretionary profit related bonus scheme
Subsidised team social events
The National Logistics Academy Ltd is an equal opportunity employer and we welcome applications regardless of race, religion or belief, disability, gender, sexual orientation, or age.
This organisation is committed to safeguarding and promotes the welfare of all leaners and expects all staff to share this commitment.
The successful applicant will be required to undertake appropriate checks as well as providing proof of your right to work in the UK.
If this is the role you’re looking for please apply today!