Service Desk Agent
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £23,795.20 per year |
| Hours: | Full time |
| Closing date: | 19 May 2024 |
| Location: | Leeds, West Yorkshire, LS12 6LX |
| Company: | Cennox Ltd |
| Job type: | Permanent |
| Job reference: | REQ000528_1713511897 |
Summary
Here at Cennox we applaud success and welcome the opportunity to help people grow. We encourage you to be the best you can be whilst supporting and training you to ensure job satisfaction.
We are looking for a customer service desk agent who is passionate and thrives on delivering customer support beyond expectation. If you would like to be a part of our journey and want to work in our modern central office in Holbeck then apply today and make this happen.
You will be part of a team of customer service agents receiving and responding to our clients within the banking industry. As part of the Service Desk team, you will be responsible for logging and monitoring incidents raised by customers over the phone, system-to-system, or by email. You will also manage the life cycle of the call, resolving technical issues or escalating to the appropriate team to ensure service level agreements (SLA's) and key performance indicators (KPI's) are met.
Your responsibilities will include monitoring customers' accounts to proactively managing incidents, receive high volumes of in-bound telephone calls within required SLA's, whilst providing a professional and friendly service and logging calls on in house software. Training will be provided, and resources are available to assist with customer queries but you will need to have IT and technical understanding to apply and you must have excellent customer service experience or have worked in a call centre or service environment previously.
Our focus is on quality and attention to detail so you will be asked to demonstrate previous experience and be available to attend a face to face interview on site at our office. We are looking for candidates who have worked in a busy call centre or similar environment and can show their skills at task management and delivering customer excellence. Ideally a good understanding of UK geography and locations would be useful and knowledge of scheduling toolsets would be advantageous. Reporting to the Service Desk Team Leader, this role requires someone to work full time 8-5 or 9-6 Monday to Friday
For more information, or to see a full job description, please contact the Recruitment team today.
As a valued member of the Cennox family, you will receive:
- In house training and development opportunities
- 9% pension scheme (combined contributions)
- 2 x salary Life Assurance
- £250 Refer a Friend scheme
- Optional Healthcare plan including retail discounts
- Employee Assistance Programme and much more!
- Social events
Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, which is inclusive but not limited to: financial and criminal record checks, as well as education/employment references.
As a Level 1 Disability Confident employer, we are proud to welcome applicants with disabilities and providing you meet the minimum job requirements above, we will ensure you are offered an interview. Please let us know prior to your interview so we can discuss any adjustments with you.
For more information, or to see a full job description, please contact the Recruitment team today.