Customer Service Coordinator
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £32,500 per year |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | Redhill, Home Counties, RH1 6PN |
| Company: | Morrison Data Services |
| Job type: | Permanent |
| Job reference: | 52669836 |
Summary
About The Role
Delivering what we promise
Morrison Water Services are currently looking to recruit a Customer Service Coordinator to work on our Thames Water Capital Delivery Framework. This will be covering our works in South London.
As the Customer Service Coordinator, you will report directly to the Customer Liaison Manager and support Project Teams while working with the Client Customer Teams. You will be responsible for ensuring that our customers experience is a positive one and that all customers are treated in a professional and considerate way ensuring minimal impact.
You will be managing your own workload so you must be highly organised with great communication skills. You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone.
You will understand C-MeX, D-MeX and how we contribute to it. You will help to delivery onsite customer training. You will prepare daily, monthly and weekly reports. You will also be placed on an Out of Hours rota as a contact for emergencies.
Do you have an understanding of the water industry?
Are you able to build rapport with your colleagues and clients alike?
Can you build trusting relationships with customers?
Are you willing to go the extra mile and provide a high level of customer service?
Do you hold a current driving licence? You will need to hold one to be considered for this role.
Are you a STEM Ambassador? This is a bonus and not a requirement.
Does this sound like you? If so we want to hear from you!
Morrison Water Services part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to build their career within the Water Industry.
Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. Our Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?
As a valued employee of the M Group Services Water Division, you’ll be entitled to:
- Company Car Or Car Allowance and Fuel Card with a range of Hybrid and Electric Cars
- Private Health Care
- Matched Pension Scheme
- Overtime
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving
- Salary Finance - an online portal offering financial support via articles, videos and blogs. You can apply for loans and savings schemes via payroll
- 25 days' annual leave plus 8 days' bank holiday
- Enhanced Maternity & Paternity policy
- Cycle to work Scheme
Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.
Here’s a few so you can see the type of saving’s you can make:
- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership
What are you waiting for? Apply today!
#mws
About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
Delivering what we promise
Morrison Water Services are currently looking to recruit a Customer Service Coordinator to work on our Thames Water Capital Delivery Framework. This will be covering our works in South London.
As the Customer Service Coordinator, you will report directly to the Customer Liaison Manager and support Project Teams while working with the Client Customer Teams. You will be responsible for ensuring that our customers experience is a positive one and that all customers are treated in a professional and considerate way ensuring minimal impact.
You will be managing your own workload so you must be highly organised with great communication skills. You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone.
You will understand C-MeX, D-MeX and how we contribute to it. You will help to delivery onsite customer training. You will prepare daily, monthly and weekly reports. You will also be placed on an Out of Hours rota as a contact for emergencies.
Do you have an understanding of the water industry?
Are you able to build rapport with your colleagues and clients alike?
Can you build trusting relationships with customers?
Are you willing to go the extra mile and provide a high level of customer service?
Do you hold a current driving licence? You will need to hold one to be considered for this role.
Are you a STEM Ambassador? This is a bonus and not a requirement.
Does this sound like you? If so we want to hear from you!
Morrison Water Services part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to build their career within the Water Industry.
Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. Our Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?
As a valued employee of the M Group Services Water Division, you’ll be entitled to:
- Company Car Or Car Allowance and Fuel Card with a range of Hybrid and Electric Cars
- Private Health Care
- Matched Pension Scheme
- Overtime
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving
- Salary Finance - an online portal offering financial support via articles, videos and blogs. You can apply for loans and savings schemes via payroll
- 25 days' annual leave plus 8 days' bank holiday
- Enhanced Maternity & Paternity policy
- Cycle to work Scheme
Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.
Here’s a few so you can see the type of saving’s you can make:
- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership
What are you waiting for? Apply today!
#mws
About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.