Welfare Support Assistant
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £13.02 per hour |
| Hours: | Part time |
| Closing date: | 19 May 2024 |
| Location: | South Shields, Tyne & Wear |
| Remote working: | On-site only |
| Company: | A T R Ltd |
| Job type: | Temporary |
| Job reference: | ccwsa |
Summary
We are currently looking to recruit a Welfare Support Assistant on a part-time basis Within South Tyneside.
Duties Within The Role:
*Be the first point of contact for the Welfare Support Service.
*Deal with enquiries and referrals from a various sources, ensuring appropriate initial advice, brief assessment of query (triage) and signposting or referral, ensuring accurate recording of enquiries.
*Ensure all initial enquiries and requests are dealt with promptly or referred in the most appropriate manner and method.
*Respond to all contacts in a polite and courteous manner and obtain all necessary and available information at point of contact.
*Receive referrals from the other teams and organisations in line with the rent arrears and all other income related policy and procedures, record and refer on as appropriate.
*Provide general administrative function to ensure the efficient running of the Welfare Support Service.
*Provide admin duties, including minute taking, making appointments and follow up /reminder calls, recording incoming and outgoing posts, statistical and data collection and inputting, maintaining and ordering of stocks in line with purchasing procedures, typing complex documents, scanning of documents, and filing.
The Candidate:
*Have experience of working in Welfare Support or social housing area.
*Experience working in an office / administrative environment
*Experience in working with vulnerable people in a stressful and/or difficult situation.
*Must have a current DBS.
*Must have 5 GCSE's including English and Maths at grades C or above (5-9)
Duties Within The Role:
*Be the first point of contact for the Welfare Support Service.
*Deal with enquiries and referrals from a various sources, ensuring appropriate initial advice, brief assessment of query (triage) and signposting or referral, ensuring accurate recording of enquiries.
*Ensure all initial enquiries and requests are dealt with promptly or referred in the most appropriate manner and method.
*Respond to all contacts in a polite and courteous manner and obtain all necessary and available information at point of contact.
*Receive referrals from the other teams and organisations in line with the rent arrears and all other income related policy and procedures, record and refer on as appropriate.
*Provide general administrative function to ensure the efficient running of the Welfare Support Service.
*Provide admin duties, including minute taking, making appointments and follow up /reminder calls, recording incoming and outgoing posts, statistical and data collection and inputting, maintaining and ordering of stocks in line with purchasing procedures, typing complex documents, scanning of documents, and filing.
The Candidate:
*Have experience of working in Welfare Support or social housing area.
*Experience working in an office / administrative environment
*Experience in working with vulnerable people in a stressful and/or difficult situation.
*Must have a current DBS.
*Must have 5 GCSE's including English and Maths at grades C or above (5-9)