Single Point of Access Administrator/Reception Team
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £12.00 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 18 May 2024 |
| Location: | Cambridge, CB1 3UG |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | QAD 1691/1804 |
Summary
What's involved with this role:
QAD 1691/1804
Role: Single Point of Access Administrator/Reception Team
Contract Length: Anticipated 3 months
Hours: 37.5 hrs per week
Location: Office Based at Peacock Centre, Mill Road, Cambridge CB1 3UG
Pay Rate: £12.00 per hour PAYE
DBS required for this role TBC
OH Assessment required for this role
Duties:
Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
Recording details of all contacts with service users and other professionals using SystmOne (S1) and other systems as appropriate.
Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
Completing administration tasks on S1, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
Confirming appointments via S1.
Booking interpreters as requested by clinicians and following up bookings as required.
Management and maintenance of meeting room calendars.
Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.
Necessary Skills or Requirements:
GCSE English and Maths Grade C and above or equivalent qualification
NVQ 3 (Administration related) or equivalent experience
Excellent communication and interpersonal skills
Effectively priorities and co-ordinates own work
Standard keyboard skills
Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
Ability to work flexibly as part of a team
Excellent time management skills
Ability to use initiative without close supervision
Ability to handle conflict/empathise with service users who may be in stressful situations
Have good attention to detail
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
Any local authority/public sector experience
Any relevant qualifications held or being studied for.
If you are interested in this role, please email your CV back to tania.speed@tclrec.com
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Job Ref: QAD 1691/1804
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.