Customer Service Administrator
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £25,000.00 to £35,000.00 per year |
| Additional salary information: | £27,719 |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Bedfordshire, MK442YP |
| Company: | BCA Group |
| Job type: | Permanent |
| Job reference: | ORG3669-FM8-00039 V2 |
Summary
Job Title: Customer Service Administrator
Location: BCA Thurleigh
Salary: £27,719 per annum
Working Hours: 40 hours per week Tuesday to Friday 8.45am to 6pm, Saturday 8am to 4pm
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.
Purpose of the role:
To be an integral part of the branch customer service team by offering high levels of customer service and quality resolutions to buyer, vendor, and third party queries and disputes.
Role Accountabilities:
- Resolve customer queries, claims and complaints face-to-face, by phone and in writing to a high standard, in line with BCA policy
- Providing end-to-end query resolution service
- Record queries accurately and efficiently
- Escalate more complex issues to the Customer Service Manager
- Take on other responsibilities outside of normal role as required
- Support other locations as required
- Assist with other customer-facing processes, such as vehicle handover
Technical skills:
- Customer focussed with a service approach
- Team player
- Basic IT Skills
- Good communication skills both verbally and in writing
- Confident using a range of IT systems (windows-based and mainframe) including
- CRM, telephone and MS Office.
Knowledge and Experience:
Preferable:
- Competent Microsoft Office knowledge
- Previous customer service experience
- Confident administration skills with excellent attention to detail
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Location: BCA Thurleigh
Salary: £27,719 per annum
Working Hours: 40 hours per week Tuesday to Friday 8.45am to 6pm, Saturday 8am to 4pm
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.
Purpose of the role:
To be an integral part of the branch customer service team by offering high levels of customer service and quality resolutions to buyer, vendor, and third party queries and disputes.
Role Accountabilities:
- Resolve customer queries, claims and complaints face-to-face, by phone and in writing to a high standard, in line with BCA policy
- Providing end-to-end query resolution service
- Record queries accurately and efficiently
- Escalate more complex issues to the Customer Service Manager
- Take on other responsibilities outside of normal role as required
- Support other locations as required
- Assist with other customer-facing processes, such as vehicle handover
Technical skills:
- Customer focussed with a service approach
- Team player
- Basic IT Skills
- Good communication skills both verbally and in writing
- Confident using a range of IT systems (windows-based and mainframe) including
- CRM, telephone and MS Office.
Knowledge and Experience:
Preferable:
- Competent Microsoft Office knowledge
- Previous customer service experience
- Confident administration skills with excellent attention to detail
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.