Administrator - Personalised Care Follow Up Urology | East and North Hertfordshire NHS Trust
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 Per annum |
| Hours: | Full time |
| Closing date: | 18 May 2024 |
| Location: | Stevenage, SG1 4AB |
| Company: | East and North Hertfordshire NHS Trust |
| Job type: | Contract |
| Job reference: | 6127963/361-PLN-6127963 |
Summary
We are recruiting for an Administrator - Personalised Care Follow Up (PCFU) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The cancer support worker for Personalised Care Follow Up (PCFU) will form an integral part of the multidisciplinary team, alongside the CNS caring for the physical, social, and psychological needs of the patients who have completed their treatment for cancer.
You will assist the MDT in coordinating all appointments, signposting patients as necessary to the relevant team member to support the patient through the self-managed part of their pathway.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Act as point of contact for queries relating to scheduling of patient appointments and co-ordination of patient follow up pathways. The patients maybe challenging including verbal aggression at times due to the anxiety of their cancer follow up.
Respond to patient and other Healthcare professional’s communication acting as a triage for patients and ensuring they are signposted to the appropriate member of the team.
Manage the database for all patients on the PCFU, liaising with the MDT coordinator to ensure patients are reviewed as necessary at the weekly MDT.
Be aware of the physical, emotional and psychological needs of the patient. Able to observe, listen and report any changes to the patient’s condition to a member of the MDT so necessary guidance can be given.
Identify to the clinical team, patients who require a Holistic Needs Assessment (HNA) and ensure one is completed prior to any appointments should they be needed.
Support patients who need technical support completing the electronic HNA or remote surveillance software.
Identify patients who are due routine follow up tests and ensure they are aware of their upcoming appointments.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
This advert closes on Thursday 2 May 2024