Referral Co-ordinator | Berkshire Healthcare NHS Foundation Trust
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,008 - £25,553 per annum, pro rata (incl of HCAS) |
| Hours: | Part time |
| Closing date: | 18 May 2024 |
| Location: | Wokingham, RG41 2RE |
| Company: | Berkshire Healthcare NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6241806/371-CHS473 |
Summary
We are based at Wokingham Hospital, and process referrals for community services.
These referrals come by either phone or email and are processed onto a clinical platform
creating a referral for the relevant service.
Referrals received by phone are taken by administrators and these calls can also be for
Adult Social Care, Children’s Mental Health and general enquires.
Email referrals are managed by a Triage Team who pre screen and pass the referrals to a processing queue managed by administrators.
The service operates between 08.00-18.00 Monday to Friday.
There may be some opportunities to work from home after initial training, but staff are still
required to work from the office as needed and at least once per week. Basic IT equipment will be provided.
This post will require staff to be able to access the office at Wokingham Hospital.
• To receive incoming Health, Social and Children’s Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment.
• You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)
• Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.
• Answer telephone and provide caller with information requested / record referral details for processing.
• Good communication skills
• Effective team working
• Attend all statutory and mandatory training required for this role
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites
For further information about the role, please see attached job description and person specification.We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
This advert closes on Thursday 25 Apr 2024
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