EPMA Support Assistant/ Floor Walker
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £25,147.00 to £27,596.00 per year |
| Additional salary information: | £25147.00 - £27596.00 a year |
| Hours: | Full time |
| Closing date: | 02 May 2024 |
| Location: | Wickford, SS11 7XX |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9364-24-0702 |
Summary
KEY RESPONSIBILITIES To be an active member of a team of ePMA go live support staff or ward walkers who will provide frontline support to users of the new EMIS ePMA system To respond to issues and questions through go live periods in a professional and customer focused manner. This will include analysing situations information and resolve a range of problems consisting of computer system errors and applications problems. To support in the day to day management of user accounts and ensuring that there is a consistent approach across the organisation. To contribute to the update of system training materials in line with Trust standards. Ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained. To actively maintain knowledge of systems through continuous proactive learning. To assist in the planning for up-coming training sessions ensuring appropriate materials are developed using a consistent approach across the Trust. To participate in providing frontline support to users of which will include providing advice and technical support over the telephone or in person and explaining solutions which may be complicated to the user in a clear manner. To participate where required in local user groups and attend professional meetings or relevant conferences in order to provide additional information / development for the service. The post holder will work on own initiative to provide solutions and exceptionally refer matters to the EMIS Ascribe/ePMA Systems Manager To work with clinical services in preparation for the go-live of EMIS ePMA systems or other patient and non-patient related systems, following the documentation in the roll out plan, which will include post go live requirements. To take responsibility for the safe use of IT systems and equipment by those using the ePMA system in clinical settings. To communicate additional training need requirements, issues, risks and system adaptations to the wider project team Provide support and guidance to hospital staff adapting to the rollout of the new ePMA application Provide support in the Inpatient wards to give on-the-job support to ePMA Users Maintaining a log of queries raised by ward staff, signposting, and escalating them as appropriate. You will be trained in the end user ePMA modules via e-learning and will also be required to attend ward orientation and mandatory training