Job summary
Following a period of latency, an exciting opportunity has arisen for Support Assistants/Floor Walkers to join the ePMA implementation team. The Trust already has extensive experience of the EMIS Ascribe WebPharmacy system including eMM within the pharmacy service and will be implementing the EMIS solution for ePMA.
As a Support Assistant/Floor Walker joining the ePMA project implementation team, you will work closely with key stakeholders across the organisation including clinical teams and colleagues within the pharmacy team, to support teams in the use of the ePMA system on site during our roll out and ensure any concerns and issues are raised to the project team.
You should be digital savvy with ideally knowledge or experience of using clinical systems and medication administration particularly in a health care environment. Prior experience in clinical settings such as inpatient wards in mental health will be a significant advantage.
We are looking for a motivated, adaptable and personable support assistants with excellent communication skills and a passion for supporting clinical teams to adopt new technologies. Previous experience with Clinician or ePMA systems is desirable but not essential, but you should be able to demonstrate excellent digital skills.
Main duties of the job
Successful EPMA Support Assistants/ Floor Walkers willprovide a consistent and professional support service to clinicians throughout the Trust during roll out of the new electronic prescribing and medicines administration system (ePMA). This will include but not limited to;
- Assist in providing frontline support to users of The Trusts newly procured EMIS ePMA system in response to service requirement and to respond in a professional and customer focused manner. This may include analysing situations, information and resolving a range of common problems. These may include computer errors, log in problems and basic hardware trouble shooting e.g. printing.
- Identify additional training needs relating to the EMIS ePMA system and raise this with the project team. This may include new starters and additional and refresher training to existing user's as and when appropriate.
- To support communication of any redesign or configuration for feedback from front line users during roll out to the project team
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Job description
Job responsibilities
KEY RESPONSIBILITIES
- To be an active member of a team of ePMA go live support staff or ward walkers who will provide frontline support to users of the new EMIS ePMA system
- To respond to issues and questions through go live periods in a professional and customer focused manner. This will include analysing situations information and resolve a range of problems consisting of computer system errors and applications problems.
- To support in the day to day management of user accounts and ensuring that there is a consistent approach across the organisation.
- To contribute to the update of system training materials in line with Trust standards. Ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained.
- To actively maintain knowledge of systems through continuous proactive learning.
- To assist in the planning for up-coming training sessions ensuring appropriate materials are developed using a consistent approach across the Trust.
- To participate in providing frontline support to users of which will include providing advice and technical support over the telephone or in person and explaining solutions which may be complicated to the user in a clear manner.
- To participate where required in local user groups and attend professional meetings or relevant conferences in order to provide additional information / development for the service.
- The post holder will work on own initiative to provide solutions and exceptionally refer matters to the EMIS Ascribe/ePMA Systems Manager
- To work with clinical services in preparation for the go-live of EMIS ePMA systems or other patient and non-patient related systems, following the documentation in the roll out plan, which will include post go live requirements.
- To take responsibility for the safe use of IT systems and equipment by those using the ePMA system in clinical settings.
- To communicate additional training need requirements, issues, risks and system adaptations to the wider project team
- Provide support and guidance to hospital staff adapting to the rollout of the new ePMA application
- Provide support in the Inpatient wards to give on-the-job support to ePMA Users
- Maintaining a log of queries raised by ward staff, signposting, and escalating them as appropriate. You will be trained in the end user ePMA modules via e-learning and will also be required to attend ward orientation and mandatory training
Job description
Job responsibilities
KEY RESPONSIBILITIES
- To be an active member of a team of ePMA go live support staff or ward walkers who will provide frontline support to users of the new EMIS ePMA system
- To respond to issues and questions through go live periods in a professional and customer focused manner. This will include analysing situations information and resolve a range of problems consisting of computer system errors and applications problems.
- To support in the day to day management of user accounts and ensuring that there is a consistent approach across the organisation.
- To contribute to the update of system training materials in line with Trust standards. Ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained.
- To actively maintain knowledge of systems through continuous proactive learning.
- To assist in the planning for up-coming training sessions ensuring appropriate materials are developed using a consistent approach across the Trust.
- To participate in providing frontline support to users of which will include providing advice and technical support over the telephone or in person and explaining solutions which may be complicated to the user in a clear manner.
- To participate where required in local user groups and attend professional meetings or relevant conferences in order to provide additional information / development for the service.
- The post holder will work on own initiative to provide solutions and exceptionally refer matters to the EMIS Ascribe/ePMA Systems Manager
- To work with clinical services in preparation for the go-live of EMIS ePMA systems or other patient and non-patient related systems, following the documentation in the roll out plan, which will include post go live requirements.
- To take responsibility for the safe use of IT systems and equipment by those using the ePMA system in clinical settings.
- To communicate additional training need requirements, issues, risks and system adaptations to the wider project team
- Provide support and guidance to hospital staff adapting to the rollout of the new ePMA application
- Provide support in the Inpatient wards to give on-the-job support to ePMA Users
- Maintaining a log of queries raised by ward staff, signposting, and escalating them as appropriate. You will be trained in the end user ePMA modules via e-learning and will also be required to attend ward orientation and mandatory training
Person Specification
Shortlisting
Essential
- Drivers licence and access to a car for work
Desirable
- Experience with ePMA systems or EMIS
Education/ Experience shortlisting
Essential
- GCSE Maths / English or equivalent
Desirable
- Experience in clinical settings in mental health
Person Specification
Shortlisting
Essential
- Drivers licence and access to a car for work
Desirable
- Experience with ePMA systems or EMIS
Education/ Experience shortlisting
Essential
- GCSE Maths / English or equivalent
Desirable
- Experience in clinical settings in mental health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
