Operational Delivery Role
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £27,750 to £29,000 per year |
| Additional salary information: | The successful candidate in this campaign will be offered the role of Delivery Support Officer. |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | Manchester |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 349076/2 |
Summary
This role will be based within Business Operations of the Commercial Capability Team. The Business Operations Team supports the other 14 teams that make up the Capability team, in various ways to ensure the smooth running of the Capability’s functions. We are a relatively new team and so there are opportunities to improve business performance and to be a part of progressive change within the team.
This campaign is looking for Executive Officers to work across the following work stream:
Delivery Support Officer (Contract Management / Commercial Learning & Development,Transforming Public Procurement).
The Delivery Support Officer will join an established operational delivery function and will be responsible for providing all logistical support services to ensure that training programmes offered by the faculty run to the very highest of standards. The post-holder will be reporting to the Deputy Operations Manager and will have a specific focus on learning and development programmes though may be required to support additional service areas as and when required.
Key Responsibilities:
The post-holder is responsible for ensuring all logistical support activities are carried efficiently and effectively with a strong customer-service focus to ensure that all GCF Virtual Training events run to the very highest of standards.
- Ensuring that all learners are booked on to suitable courses and are aware of joining instructions, including issuing calendar invitations and following up to confirm attendance.
- Ensuring that all relevant communications are sent to learners in a timely manner.
- Ensuring that learners complete any relevant online courses before attending virtual training sessions.
- Ensuring that all virtual learning courses are launched to maximum capacity.
- Managing the Service Desk (mailbox), responding to all queries from learners in a timely and professional manner allocating tasks to action owners and following up to ensure completion.
- Ensuring that all virtual courses are fully resourced with appropriate facilitators.
- Ensuring that the virtual classrooms are booked and relaying any special requirements including reasonable learning adjustments to the facilitators.
- Ad-hoc administrative tasks including support in arranging meetings, room bookings, updating training materials and document control.