Administrator – Blue Badge Team
| Posting date: | 18 April 2024 |
|---|---|
| Salary: | £11.98 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Gloucester, Gloucestershire, GL1 2TG |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Gloucestershire 5247700 |
Summary
What's involved with this role:
Temporary Administrator – Blue Badge Team
Job Ref: Gloucestershire 5247700
Pay Rate: £11.98 per hour PAYE
Hours per week: 37 Monday to Friday, normal working hours
Role Length: This opening assignment is for 3 months
City: Gloucester, Gloucestershire
Basic DBS disclosure required for this role
The purpose of the role is to work as a member of a team dealing with all stages of assessing applications and issuing Blue Badge parking permits.
Key Responsibilities:
Work as a member of a team and be responsible for all stages of the process of the issue of the Blue Badges issued or administered by the Council as part of controlled parking policies.
Deal effectively and efficiently with personal, written and telephone applications for Blue Badges, offering such advice and guidance as may be required by potential Badge holders.
The postholder will be expected to deal with situations of a volatile and confrontational nature, both face to face and over the telephone, in a manner that upholds the professional reputation of the Council.
Take direct responsibility for individual Blue Badge applications and deal with all the necessary stages from initial vetting and desk top assessment, to Badge issue, including the drafting of complex correspondence and reports as and when required.
Ensure the maintenance and accurate updating of manual and computer systems and records to maintain a high standard and systematic approach to the organisation of administrative procedures.
Work within set and established procedures, work programmes and deadlines, and to ensure that procedures are followed and deadlines met.
Be responsible for the control of stocks of material (such as time clocks) used by the team, including "controlled" stationery, and to ensure the security of such material at all times.
Use manual and computer systems and to extract and present statistics and other information from systems as required.
Take responsibility for the council’s involvement in the national Northgate Badge issuing system, and the integrity of the information contained on that system.
Carry out the system administration responsibilities associated with the Northgate system, including the control of access rights, and the control and quality of documents held within the system.
Produce Badge-related reports that may be required for management purposes, for Freedom of Information requests, or for other similar reasons.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Educated to GCSE Standard (or equivalent), including passes in English and Maths
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of working as a member of a team dealing with telephone calls and direct enquiries from members of the public in respect of parking matters, and to offer a high quality customer care service
Experience of and the ability to use and maintain manual and computer systems, and the use of such systems to produce statistical data.
The ability to identify misuse and fraudulent activity as may apply to Blue Badge matters and to take appropriate action.
The ability to act with discretion and empathy in dealing with sensitive personal issues associated with Blue Badge applications
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Gloucestershire 5247700
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.