Directorate Support Manager - Urology, ENT & Audiology
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | £28,407.00 to £34,581.00 per year |
| Additional salary information: | £28407.00 - £34581.00 a year |
| Hours: | Full time |
| Closing date: | 01 May 2024 |
| Location: | Stockport, SK2 7JE |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9362-24-0403 |
Summary
Communicate information as appropriate to relevant staff in a timely manner, both written and verbal, pitching the level of information to match the level of the receiver. Provides feedback to other staff on their communication at appropriate time Respond to formal and informal complaints relating to area of work. Motivating and persuading administrative and clerical staff regarding changes to procedures and current practice Support operational managers with improvement of their services in achieving 18week RTT performance. For example, educating administrative and clerical staff in pathway management. Assist the organisation for commencement of colleagues, including induction and relevant initial training The post holder will be expected to plan work logically in order to complete tasks within specific projects Monitor and initiate actions to manage 18 week Referral to Treatment and Clinical Correspondence performance targets Setting of clear objectives for staff, communicating responsibilities and agreed timescales Attend regular meetings covering all aspects of 18 week Referral to Treatment pathway management In conjunction with the Directorate Manager / Assistant Directorate Manager work on improvement projects to improve our patient care To assess the workload of administrative & clerical staff, ensuring equitable distribution of duties in order to obtain the best use of resources Anticipate improvements for processes and tasks within the post sphere of responsibility, proactively share these with colleagues and lead delivery as required. Review systems and practices within own area of work to ensure they support the sustained delivery of the service To manage and support administrative & clerical staff effectively by undertaking appraisals on a regular basis, incorporating objective setting, handling of performance standards and handling grievances/disciplinary matters in line with Trust policy Ongoing monitoring to ensure objectives and performance standards are achieved, managing underperformance/underachievement as appropriate, identifying training and development needs and providing support and guidance as necessary In conjunction with the Directorate Manager / Assistant Directorate Manager, identify staffing requirements, place adverts, shortlist candidates and arrange interviews. Participate in recruitment of staff in line with Trust policy Manage the provision of RTT performance management information across the Directorate, including the development of reports to support these needs Before applying for a secondment opportunity please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager