Housekeeping Supervisor
| Posting date: | 17 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | London, SW1H 0BH |
| Company: | Hilton |
| Job type: | Permanent |
| Job reference: | HOT0AISV |
Summary
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
A World of Rewards:
- Hourly rate: £14.08
- A global travel program for team members
- Uniforms
- Meals whilst on duty
- To be part of a fabulous team
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of:
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard, for afternoon teas and lighter meals
- The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
What will I be doing?
- Support Manager in assigning the work of Room Attendants and Linen Porters and assist the Housekeeping employees by jumping in and cleaning as needed.
- Check and maintain adequate level of supplies and material and request replenishment of supplies as required.
- Work with Front Desk and Maintenance Departments regarding the status of rooms and common areas ensuring that guest requirements are met according to Hotel policy.
- Assist the Housekeeper Manager in the daily checking of guest rooms and designated staff areas, public areas maintaining cleanliness standards.
- Ensure guest lost items are secured and policies followed.
- Ensure prompt email communication with other departments.
- Assist with team member orientation and training within the department.
- Attend meetings as requested and contribute new ideas to the overall success of the operation.
- Inspire the team to achieve high standards of work and guest care.
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Ensure all guest comments and feedback are acknowledged and followed up promptly
- Carry out Room Attendant and House Attendant duties when require
What are we looking for?
- Housekeeping experience in the hotel/leisure/retail sector in a supervisory capacity
- Available to work early mornings, evenings, weekends and holidays.
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Knowledge of Outlook, Word and Excel
- Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with Property Management Systems
Travel:
- St James Park Tube Station – District & Circle Line – across the road
- Westminster Tube Station – Jubilee Line (4 Mins Walk)
- Victoria Station (8 Mins Walk)
- Waterloo Station (10 Mins Walk)
Proud member of the Disability Confident employer scheme