The role will initially be divided between three key areas – Workshop Administration, Team and Project Support, and Helpdesk Support and Administration. You will be trained up over a period of time to do the following tasks:
Workshop Administration
• Setting up Laptops and Desktops following a Build Sheet.
• Testing new client equipment is working.
• Removing and replacing parts from Laptops and Desktops.
• Keeping the workshop and associated areas clean and tidy.
Team and Project Support
• Assisting with Onsite Hardware Installations.
• Supporting Office Move and Migration Projects.
• Data Cable, trunking and rack installs.
• Research of new technologies.
• Some onsite visits or nights away may be required from time to time as part of this role.
Helpdesk Support and Administration
• Answering Helpdesk calls and logging support tickets.
• Assisting with troubleshooting breakfix issues.
• Administration of tickets and configurations in our database.
• Recording events and problems ensuring ticket has all details and updates.
• Directing unresolved issues to the next level of support.
Training to be ProvidedCORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.
Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.
Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.