Outpatient Services Supervisor | East Kent Hospitals University NHS Foundation Trust
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 Per annum |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Canterbury, CT1 3NG |
| Company: | East Kent Hospitals NHS Trust |
| Job type: | Permanent |
| Job reference: | 6153196/344-3196DCB |
Summary
The role is for our busy Patient Service Centre and the candidate will be working in a fast-paced environment and will involve training of new staff and supporting them through an intense training programme to assist with continuous development of our improvement and quality standards. To help support the team to maintain accurate staff records and ensure mandatory training is up to date. The Assistant Administrators you will be responsible for will carry out many tasks from registering the GP referrals, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.
Along with the Senior Administrator you will manage the day to day activities of the staff and work within Patient Service Centre ensuring a comprehensive administrative service to all service users. This includes organisation of own and other team members work. Duties may include contact with front line service users, members of the public and other external stakeholders. This post will include organisation and maintenance of effective systems (paper based and electronic) and typing and preparation of correspondence for team members.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
At East Kent Hospital Trust we strive in making a difference, making sure we all have a voice and are listened to, communication plays an important part to ensure we are kept informed at all times. We take time to make sure our employees feel empowered, and encourage them to flourish, while keeping them motivated, healthy and well. We encourage team engagement and support from one another, ensuring colleagues are recognised for their contribution and commitment leading to a well-managed, well led environment for staff to work in. We have exceptional resources for all our staff to use from training to help with career progression, help with finances, mental health and wellbeing support.
Please review the attached job description to see full details of the role and associated responsibilities.
This advert closes on Wednesday 1 May 2024