Operational Support & Systems Co-Ordinator | Hounslow and Richmond Community Healthcare NHS Trust
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | pa inc 15% HCAS |
| Hours: | Part time |
| Closing date: | 17 May 2024 |
| Location: | Hounslow, TW3 2EB |
| Company: | Hounslow and Richmond Community Healthcare NHS Trust |
| Job type: | Permanent |
| Job reference: | 6233181/779-NN-6233181-AC-Z |
Summary
Band 3 Operational and Support Systems Coordinator.
Full time: 37.5 hours per week, flexible working will be considered.
This is a unique opportunity to be part of an award-winning, dynamic team delivering wheelchairs, posture management and sleep system equipment services along with an in-house repair and maintenance service.
We are seeking an enthusiastic and highly motivated administrator to join the established admin team.
You will be an essential part of the running of the wheelchair hub services, managing the referrals, appointments, repairs and orders.
You will have excellent customer service skills, with an ability to build rapport and communicate with empathy, respect and patience when dealing face to face or by telephone with our users, who have a broad range of communication needs
You will have experience and an organised approach to administration and clerical duties. You will demonstrate accuracy and be methodical in data entry in IT systems and our bespoke Data Base system called BEST.
You will have excellent interpersonal skills, working with colleagues and co-ordinating services to deliver high quality, client-centered care. Supporting the service delivery 8am-5pm Monday -Friday.
You will have enthusiasm and be keen to learn, delivering continual improvement within the service. You will develop your skills in line with administration competencies, with access to clinical and technical support to help you understand the workings of the service. You will be well supported by the admin team lead and clinical services manager.
We look forward to meeting you.
Interviews to take place on 21 May 2024.
Community healthcare is unlike any other part of the NHS. It’s personalised care that helps people to retain their independence. It’s the NHS at its best and the difference you make is truly tangible. Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It’s simple - happy, engaged staff provide better services.
In 2018, we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards. In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.
We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.
Infection Control
As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.
For detailed job description and person specification please see documents attached.
Want to know more?
For further informationcontact:
Jas Summan, Admin Team Lead
or Sarah Brown, Clinical Service Manager
The Wheelchair Hub
Tel: 020 3771 5990/1
Email: Jas.summan@nhs.net
For full job description & to apply go to:www.jobs.nhs.uk
Closing date:3rdMay 2024
Interview date:From22ndMay 2024
This advert closes on Wednesday 1 May 2024