Complaints Review Officer
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | £23.48 to £24.48 per hour |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Tower Hamlets, London, E1 8HP |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | RQ1251169_1713338795 |
Summary
Complaints Review Officer
Tower Hamlets
35 hours per week
09:00-17:00pm
£23.48per hour
Responsible to the Customer Relations Manager who reports to the Head of Regulatory Assurance. The role is to undertake Stage 2 reviews of complaints casework.
Experience:
|
* Experience in undertaking complex and multifaceted investigations.
* Experience in composing thorough and professional complaint responses
* Proven experience in diplomatically challenging and constructively pushing back on colleagues when necessary to achieve optimal outcomes within a collaborative work environment.
* Working in high pressured complaint handling environment
· Experience in pursuing information from different teams in order to compose a professional and concise high-quality response. |